Saturday, July 11, 2015

Re: [Avid-L2] Where do I find an Avid Support Code and submit a bug?

 

Hmm - you have support, correct? Log in to Avid.com, and on the right side of the account panel, you should see My Support Center. In that list, the link you want is Access the Support Center (Portal). From there, you can create a support case very easily.

Avid Support Codes (ASC) are only if you don't have support (either yearly permanent license or monthly subscription). You don't need an ASC if you are on support.



On Fri, Jul 10, 2015 at 4:47 PM, John Moore bigfish@pacbell.net [Avid-L2] <Avid-L2@yahoogroups.com> wrote:
 

I'm trying to report the effects bug I found yesterday in 8.3.1 and 8.3.0.  I want to be a big boy here and go through the web site but I end up with phone numbers or I need to have an Avid Support Code to submit online.  Where do I find my ASC?  I'm trying to report what I see is a bug or omission of previous functionality.  do I really need an ASC just to report it so they can duplicate it at the Mother Ship?
 
John Moore
Barking Trout Productions
Studio City, CA
bigfish@pacbell.net


__._,_.___
Posted by: Mark Spano <cutandcover@gmail.com>
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this is the Avid-L2

.

__,_._,___
Posted by Video Geek Squad at 10:19 PM 0 comments

Re: [Avid-L2] Using An External Client Monitor With MC Software Only

 

There have been a number of AJA T-Taps on Ebay recently for $150-175.

Nice little box and rock-solid drivers. 




---In Avid-L2@yahoogroups.com, <davidadodson@...> wrote :


Considered it? I didn't even know it existed!

This looks promising. Thanks, Rich.

DD


David Dodson
davidadodson@...



On Jul 10, 2015, at 8:49 PM, RRF Avid <rrfavid@...> wrote:

David,

Have you considered the AJA T-Tap to drive your client monitor?

https://www.aja.com/en/products/t-tap

This has worked great for me for Media Composer, Premiere Pro, After Effects and other apps.

- Rich


On Jul 10, 2015, at 8:09 PM, David Dodson davidadodson@... [Avid-L2] <Avid-L2@yahoogroups.com> wrote:

I may have asked this theoretical question before, but I don't think I got an answer, so I'll try again…

I have a two monitor set-up: a 27" Retina iMac, and a companion 27" LED Cinema Display. I also have the OWC Thunderbolt 2 hub connected to the iMac. This OWC hub has an HDMI out. As such... is anyone aware of whether or not it's possible to somehow use this HDMI port to send a permanent HD "client monitor" signal out of MC to either a consumer HD monitor or projector? Point being, to do this using the software only, and without a Mojo or Nitris box.

I made a furtive attempt to plug in a Samsung HD flat panel via the HDMI port on the OWC hub, but that only succeeded in throwing all displays out of whack, as they all reset their resolutions. So far, I've been able to find nothing that would suggest that what I'm thinking is possible. But it's also just as possible I'm missing something.

Anyone doing anything like this?

Thanks,

DD 

David Dodson
davidadodson@...



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Posted by: blafarm@yahoo.com
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this is the Avid-L2

.

__,_._,___
Posted by Video Geek Squad at 1:22 PM 0 comments

Re: [Avid-L2] Using An External Client Monitor With MC Software Only

 

I used it and it work. 


On 2015-07-11, at 1:20 AM, Greg@SecretHQ.com [Avid-L2] wrote:


BMD makes one like the T-tap, too for $145 - never used that.  Ultra Studio Mini-monitor, you know... BMD.    AJA is twice the price, but, you know... AJA.

GH

__._,_.___
Posted by: Marcel Brassard <bncrcaxlr@gmail.com>
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this is the Avid-L2

.

__,_._,___
Posted by Video Geek Squad at 4:03 AM 0 comments

Friday, July 10, 2015

Re: [Avid-L2] Using An External Client Monitor With MC Software Only

 

I have one (BMD Untrastudio mini monitor) plugged in to my MacBookPro running MC right now. Works perfectly, it's small, doesn't need power and it's cheap. What more do you want? I get people's complaints about BMD customer service but when something is this easy and just works perfectly, you don't need customer service. Feeding MC (and Resolve) to a Tektronix waveform monitor HD-SDI from Thunderbolt. Not many guys carry around a MacBookPro and a Tektronix waveform monitor to edit in a hotel room, but that's just me walking the talk, ya know.


Steve

On Jul 11, 2015, at 12:20 PM, Greg@SecretHQ.com [Avid-L2] <Avid-L2@yahoogroups.com> wrote:


BMD makes one like the T-tap, too for $145 - never used that.  Ultra Studio Mini-monitor, you know... BMD.    AJA is twice the price, but, you know... AJA.

GH

-------------------------------------
Greg Huson
Chief
Secret Headquarters, Inc
323-677-2092
Greg (at) SecretHQ.com





-------- Original Message --------
Subject: Re: [Avid-L2] Using An External Client Monitor With MC Software
Only
From: "David Dodson davidadodson@sbcglobal.net [Avid-L2]"
<Avid-L2@yahoogroups.com>
Date: Fri, July 10, 2015 9:17 pm
To: RRF Avid <rrfavid@HotSprocketFilms.com>
Cc: Avid-L <Avid-L2@yahoogroups.com>

 


Considered it? I didn't even know it existed!

This looks promising. Thanks, Rich.

DD



On Jul 10, 2015, at 8:49 PM, RRF Avid <rrfavid@HotSprocketFilms.com> wrote:

David,

Have you considered the AJA T-Tap to drive your client monitor?


This has worked great for me for Media Composer, Premiere Pro, After Effects and other apps.

- Rich


On Jul 10, 2015, at 8:09 PM, David Dodson davidadodson@sbcglobal.net [Avid-L2] <Avid-L2@yahoogroups.com> wrote:

I may have asked this theoretical question before, but I don't think I got an answer, so I'll try again…

I have a two monitor set-up: a 27" Retina iMac, and a companion 27" LED Cinema Display. I also have the OWC Thunderbolt 2 hub connected to the iMac. This OWC hub has an HDMI out. As such... is anyone aware of whether or not it's possible to somehow use this HDMI port to send a permanent HD "client monitor" signal out of MC to either a consumer HD monitor or projector? Point being, to do this using the software only, and without a Mojo or Nitris box.

I made a furtive attempt to plug in a Samsung HD flat panel via the HDMI port on the OWC hub, but that only succeeded in throwing all displays out of whack, as they all reset their resolutions. So far, I've been able to find nothing that would suggest that what I'm thinking is possible. But it's also just as possible I'm missing something.

Anyone doing anything like this?

Thanks,

DD 

David Dodson
davidadodson@sbcglobal.net






__._,_.___
Posted by: Steve Hullfish <steve@veralith.com>
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this is the Avid-L2

.

__,_._,___
Posted by Video Geek Squad at 10:33 PM 0 comments

RE: [Avid-L2] Using An External Client Monitor With MC Software Only

 

BMD makes one like the T-tap, too for $145 - never used that.  Ultra Studio Mini-monitor, you know... BMD.    AJA is twice the price, but, you know... AJA.

GH

-------------------------------------
Greg Huson
Chief
Secret Headquarters, Inc
323-677-2092
Greg (at) SecretHQ.com





-------- Original Message --------
Subject: Re: [Avid-L2] Using An External Client Monitor With MC Software
Only
From: "David Dodson davidadodson@sbcglobal.net [Avid-L2]"
<Avid-L2@yahoogroups.com>
Date: Fri, July 10, 2015 9:17 pm
To: RRF Avid <rrfavid@HotSprocketFilms.com>
Cc: Avid-L <Avid-L2@yahoogroups.com>

 


Considered it? I didn't even know it existed!

This looks promising. Thanks, Rich.

DD



On Jul 10, 2015, at 8:49 PM, RRF Avid <rrfavid@HotSprocketFilms.com> wrote:

David,

Have you considered the AJA T-Tap to drive your client monitor?


This has worked great for me for Media Composer, Premiere Pro, After Effects and other apps.

- Rich


On Jul 10, 2015, at 8:09 PM, David Dodson davidadodson@sbcglobal.net [Avid-L2] <Avid-L2@yahoogroups.com> wrote:

I may have asked this theoretical question before, but I don't think I got an answer, so I'll try again…

I have a two monitor set-up: a 27" Retina iMac, and a companion 27" LED Cinema Display. I also have the OWC Thunderbolt 2 hub connected to the iMac. This OWC hub has an HDMI out. As such... is anyone aware of whether or not it's possible to somehow use this HDMI port to send a permanent HD "client monitor" signal out of MC to either a consumer HD monitor or projector? Point being, to do this using the software only, and without a Mojo or Nitris box.

I made a furtive attempt to plug in a Samsung HD flat panel via the HDMI port on the OWC hub, but that only succeeded in throwing all displays out of whack, as they all reset their resolutions. So far, I've been able to find nothing that would suggest that what I'm thinking is possible. But it's also just as possible I'm missing something.

Anyone doing anything like this?

Thanks,

DD 

David Dodson
davidadodson@sbcglobal.net




__._,_.___
Posted by: <greg@secrethq.com>
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this is the Avid-L2

.

__,_._,___
Posted by Video Geek Squad at 10:20 PM 0 comments

Re: [Avid-L2] Using An External Client Monitor With MC Software Only

 


Considered it? I didn't even know it existed!

This looks promising. Thanks, Rich.

DD



On Jul 10, 2015, at 8:49 PM, RRF Avid <rrfavid@HotSprocketFilms.com> wrote:

David,

Have you considered the AJA T-Tap to drive your client monitor?


This has worked great for me for Media Composer, Premiere Pro, After Effects and other apps.

- Rich


On Jul 10, 2015, at 8:09 PM, David Dodson davidadodson@sbcglobal.net [Avid-L2] <Avid-L2@yahoogroups.com> wrote:

I may have asked this theoretical question before, but I don't think I got an answer, so I'll try again…

I have a two monitor set-up: a 27" Retina iMac, and a companion 27" LED Cinema Display. I also have the OWC Thunderbolt 2 hub connected to the iMac. This OWC hub has an HDMI out. As such... is anyone aware of whether or not it's possible to somehow use this HDMI port to send a permanent HD "client monitor" signal out of MC to either a consumer HD monitor or projector? Point being, to do this using the software only, and without a Mojo or Nitris box.

I made a furtive attempt to plug in a Samsung HD flat panel via the HDMI port on the OWC hub, but that only succeeded in throwing all displays out of whack, as they all reset their resolutions. So far, I've been able to find nothing that would suggest that what I'm thinking is possible. But it's also just as possible I'm missing something.

Anyone doing anything like this?

Thanks,

DD 

David Dodson
davidadodson@sbcglobal.net



__._,_.___
Posted by: David Dodson <davidadodson@sbcglobal.net>
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this is the Avid-L2

.

__,_._,___
Posted by Video Geek Squad at 9:17 PM 0 comments

Re: [Avid-L2] Using An External Client Monitor With MC Software Only

 

David,


Have you considered the AJA T-Tap to drive your client monitor?


This has worked great for me for Media Composer, Premiere Pro, After Effects and other apps.

- Rich


On Jul 10, 2015, at 8:09 PM, David Dodson davidadodson@sbcglobal.net [Avid-L2] <Avid-L2@yahoogroups.com> wrote:

I may have asked this theoretical question before, but I don't think I got an answer, so I'll try again…

I have a two monitor set-up: a 27" Retina iMac, and a companion 27" LED Cinema Display. I also have the OWC Thunderbolt 2 hub connected to the iMac. This OWC hub has an HDMI out. As such... is anyone aware of whether or not it's possible to somehow use this HDMI port to send a permanent HD "client monitor" signal out of MC to either a consumer HD monitor or projector? Point being, to do this using the software only, and without a Mojo or Nitris box.

I made a furtive attempt to plug in a Samsung HD flat panel via the HDMI port on the OWC hub, but that only succeeded in throwing all displays out of whack, as they all reset their resolutions. So far, I've been able to find nothing that would suggest that what I'm thinking is possible. But it's also just as possible I'm missing something.

Anyone doing anything like this?

Thanks,

DD 

David Dodson
davidadodson@sbcglobal.net


__._,_.___
Posted by: RRF Avid <rrfavid@HotSprocketFilms.com>
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this is the Avid-L2

.

__,_._,___
Posted by Video Geek Squad at 8:49 PM 0 comments

[Avid-L2] Avid's Canon LogC LUT seems blown out?

 

I'm working on a new series and I'm told all the Canon C300 footage was shot in LogC, which I assume means Canon LogC.  I'm finding the footage to be milky and low in gain like I'd expect but when I apply the Canon LUT the whites if they are fairly bright blow way up to 780 millivolts.  I contacted the offline editor and he had made his own LUT in Resove as he didn't like the Canon LUT either.  He is on 8.4 and I'm on 8.3.1 if that makes any difference.

So I've asked the question before but having this new experience makes me ask again.  Am I wrong to expect that when someone shoots on a Canon C300 in LogC mode that the Avid, or any other tool for that matter, that has a "Canon LogC" LUT should basically be bringing the milky LogC footage back to a more or less standard range which in my case is Rec709.  I don't expect it to be perfect but reasonably close in overall level.  I'm use to seeing most of the DVCPro HD tape footage I get peak well over 700 mV usually more like 750 mV but not too clipped.  The Avid "Canon C-Log" LUT really blows the whites up.  I can't imagine these LUTs are created in a sloppy manner so what's the deal here.  I just want a basic starting level that's reasonably close to standard level and avoid having to stretch the flat LogC out.  I know many say they just prefer to stretch things out manually but that seems not to take advantage of a proper transform based on the LogC math.  I figure there is more going on that just stretching the black and whites back out to proper level.  Why is this such a convoluted process?  It should be compress logC and uncompress logC to get back to the original.  What am I missing?

Is there some dark channel internet where I can find a good Canon LogC I can import into Avid? 
 
John Moore
Barking Trout Productions
Studio City, CA
bigfish@pacbell.net

__._,_.___
Posted by: John Moore <bigfish@pacbell.net>
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this is the Avid-L2

.

__,_._,___
Posted by Video Geek Squad at 6:32 PM 0 comments

[Avid-L2] Using An External Client Monitor With MC Software Only

 

I may have asked this theoretical question before, but I don't think I got an answer, so I'll try again…

I have a two monitor set-up: a 27" Retina iMac, and a companion 27" LED Cinema Display. I also have the OWC Thunderbolt 2 hub connected to the iMac. This OWC hub has an HDMI out. As such... is anyone aware of whether or not it's possible to somehow use this HDMI port to send a permanent HD "client monitor" signal out of MC to either a consumer HD monitor or projector? Point being, to do this using the software only, and without a Mojo or Nitris box.

I made a furtive attempt to plug in a Samsung HD flat panel via the HDMI port on the OWC hub, but that only succeeded in throwing all displays out of whack, as they all reset their resolutions. So far, I've been able to find nothing that would suggest that what I'm thinking is possible. But it's also just as possible I'm missing something.

Anyone doing anything like this?

Thanks,

DD

David Dodson
davidadodson@sbcglobal.net

__._,_.___
Posted by: David Dodson <davidadodson@sbcglobal.net>
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this is the Avid-L2

.

__,_._,___
Posted by Video Geek Squad at 5:09 PM 0 comments

[Avid-L2] Color Space choices some not avaialble YCbCr [video levels] vs YCbCr REC709 [video levels]?

 

I have an online project and I believe much of the media is Canon LogC.  In the bin the color space for the clips reads YCbCr [video levels].  If I highlight one of these an right click for source settings in the source color space pull down window it reads [video levels] and that exact wording appears as the bottom choice in the pull down menu.  If I go to a clip I've set set the color space to Canon LogC, or any other choice, I no longer see  [video levels] as a choice in the pull down menu.  There is REC 709 [video levels] which yields YCbCr REC709 [video levels] in the color space bin column.  There seems to be no way to set the clip back to what it original was YCbCr [video levels].  Perhaps these mean the same thing but I'm confused why I don't see a plain [video levels] choice except when I'm doing the source settings of a single clip that already has that exact wording. 

I even tried highlighting multiple clips some which were set to YCbCr [video levels] as they originally came to me, and then I get I get YCbCr [multiple values] but no choice of [video levels] only in the Source Color Space pulldown menu.  Everything is working but I don't understand the varying terminology.  The show was offlined and uprezzed on 8.4 and I'm on 8.3.1, perhaps there has been a terminology change between the two versions.  Anybody seeing this or have a way to understand what's going on.

I'm also trying to highlight a bunch of clips in the bin and right click and scroll through to assign Cannon LogC to the clips I think are Cannon LogC.  My understanding in 8.3.1 that can be automatically set upon ama linking.  There is a preference in the source settings color management section to turn that on or off.  I figure the ama link reads the camera metadata and assigns color space accordingly.  Not sure why that didn't happen.  Maybe the uprez was done with that function off.  I'll have to look into that.
 
John Moore
Barking Trout Productions
Studio City, CA
bigfish@pacbell.net

__._,_.___
Posted by: John Moore <bigfish@pacbell.net>
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this is the Avid-L2

.

__,_._,___
Posted by Video Geek Squad at 4:48 PM 0 comments

Re: [Avid-L2] Segmentation Fault Main Thread Error on Launch

 

I did call Support over an hour ago. Apparently the cue was full, and the guy could only take my info and put me in some line. I'm still waiting for a call  back… Ugh.

DD



On Jul 10, 2015, at 3:29 PM, bigfish@pacbell.net [Avid-L2] <Avid-L2@yahoogroups.com> wrote:

Not to negate your frustration but I will say I ended up calling support to day at 2PM PST.  Beatrice answered right away and helped me file my bug/omission report even logging into my computer to watch me demonstrate the problem.  She was able to duplicate the behavior on her end and also verify 6.5.4 behaved the way I said it did, the way I am use to working with multiple objects in an effect.  I was only put on hold for a few minutes twice when she went to her system to duplicate the behavior.  That was a very pleasant experience all things considered.

Activating and or renewing support contracts has been more like your current experience for me so I do feel your pain.  At least it seems most of us on the list have been given temporary activations while Avid sorts out the activation/renewal issues.  Still not fun.



---In Avid-L2@yahoogroups.com, <davidadodson@...> wrote :


Fine. I did a clean install. I have a subscription, and now, when I launch the app it asks me how I want to activate it, either via the web and the Application Manager, or by using a dongle, or by using the trial. Of course, again, I already have a functioning subscription, but when I select that activation option jack sh-t happens, and I'm stuck in Nowhere Land.I even tried deactivating and then reactivating, but I can't even do that! No, I get a message saying, "Failed Deactivation… No record of this device was found."

What?!

I know this is the oldest plaint on this list, but please, why in the name of all that's holy, is the process of activating and using software you've purchased such a g-damned big hairy monster deal with Avid?! Why does it take an act of freakin' god to just use your product? And why is getting any help such a Herculean task?!

Yes, I know, invoke Marianna name. And that's a comfort, to be sure. But why should she get the river of shite that flows off of this byzantine process? I mean, there must actually be a line somewhere buried deep in the Avid corporate bylaws that states, "At no time shall Avid Customer Service ever be allowed to progress beyond frustrating and/or annoying. Maddening to the point of self-inflicted wound preferred."

DD


David Dodson
davidadodson@...



On Jul 10, 2015, at 2:54 PM, 'Dom Q. Silverio' domqsilverio@... [Avid-L2] <Avid-L2@yahoogroups.com> wrote:

I agree with Job. Don't migrate. Clean install it. 

FYI that error is a generic error. It does not point to a specific trigger. 

DQS

> On Jul 10, 2015, at 5:47 PM, 'Job ter Burg (L2B)' Job_L2@... [Avid-L2] <Avid-L2@yahoogroups.com> wrote:
> 
> 
> Did you migrate the Avid editing application? That I would not do. Uninstall, reinstall.
> 
>> On 10 jul. 2015, at 23:38, David Dodson davidadodson@... [Avid-L2] <Avid-L2@yahoogroups.com> wrote:
>> 
>> Having successfully migrated to a new computer (same Mac OS X, etc. as previous system), attempts to launch Media Composer 8.4 results in an immediate Alert that says "Segmentation Fault in thread "Main Thread", at address 0x0"
> 
> 
> 
> ------------------------------------
> 
> ------------------------------------
> 
> this is the Avid-L2
> ------------------------------------
> 
> Yahoo Groups Links
> 
> 
> 




__._,_.___
Posted by: David Dodson <davidadodson@sbcglobal.net>
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this is the Avid-L2

.

__,_._,___
Posted by Video Geek Squad at 3:31 PM 0 comments
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