VERY IMPORTANT - Information on how to renew your support/upgrade plan or subscription depending on where you purchased the original.
1. If you bought your original support/upgrade plan or subscription through the Avid web store, and you have turned auto renewal on..... then we will just renew your support /upgrade plan or subscription for you on your expiration date as long as your CC is valid.
2. If you bought your suppport/upgrade plan or subscription from a reseller or a distributori like Videoguys, then you have to turn off autoreneal and then buy your plan or subscription again and redeem the code based on my note below.
3. if you don't want to do that even though you bought from the Avid Store - i.e. have Avid automatically renew from your CC or if that CC has changed - you would have to do the upgrade manually - turn it off autorenewal to get the renewal link to move forward.
Note: Before anyone begins the renewal of their MC support/upgrade plan that is about to expire and was NOT bought on the Avid Store, you MUST log in to your Master Account and turn OFF the auto-renewal process. Turning this off will add a new link to the Media Composer | Software section and you will now have a " renewal" link located under the Auto-renewal on/off area. Click on the new " renewal " link and that is where you should be redeeming the redemption code.
Go to this document:
http://avid.force.com/pkb/articles/en_US/how_to/Media-Composer-Renewal-Process
Kate is going to update the document to make it crystal clear.
Questions - let me know
Posted by: marianna_montague@avid.com
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