VERY IMPORTANT
Before anyone begins the renewal of their MC support/upgrade plan that is about to expire, you MUST log in to your Master Account and turn OFF the auto-renewal process. Turning this off will add a new link to the Media Composer | Software section and you will now have a " renewal" link located under the Auto-renewal on/off area. Click on the new " renewal " link and that is where you should be redeeming the redemption code.
Note that since the system ID is already tied to the original support/upgrade plan that is expring or about too expire, you DO NOT redeem your renewal code in the Avid Activtion and Download link section as thats for totally new product redemptions.
Go to this document:
http://avid.force.com/pkb/articles/en_US/how_to/Media-Composer-Renewal-Process
Avid is going to update the document to make it crystal clear.
Questions - let me know
Posted by: marianna_montague@avid.com
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