This IS the Avid L2: Re: [Avid-L2] 2x, 3x, even 4 x support renewal emails

Friday, January 1, 2016

Re: [Avid-L2] 2x, 3x, even 4 x support renewal emails

Same here Paul.

Been on renewed support for 1 week. Only option is to "update" through the Dongle Updater File. The new file does not see the dongle, just like the one tried last week.

Also have experienced Symphony optioned MC's that could not be renewed at all using the activation codes provided for that perpetual product. So their master web accounts still list those as having expired support contracts...

Not complaining - just advising here.

Cheers Ya'll,

On Jan 1, 2016, at 10:50 AM, paulsulsky@comcast.net [Avid-L2] <Avid-L2@yahoogroups.com> wrote:

Hi Marianna,

Happy new year. Hope you're healed up.

For a dongle, don't we need an update file? There's no option to Deactivate my copy since it's grayed out in the Special menu. Selecting update in the Licensing tab of Application Manager opens the Browse dialog box. I selected /Applications/Avid/Application Manager/DongleScan.avd and got, "NO dongle compatible with this update file is found. I purchased the upgrade at the end of last month and it is updated in my account in Avid.com

Best Wishes,

Paul Sulsky

From: "marianna_montague@avid.com [Avid-L2]" <Avid-L2@yahoogroups.com>
To: Avid-L2@yahoogroups.com
Sent: Friday, January 1, 2016 12:08:24 PM
Subject: Re: [Avid-L2] 2x, 3x, even 4 x support renewal emails

RT
Same as a license activation. Doesn't matter which you have - activation ID or dongle. You need to update it once every 365 days so it knows it is on the new plan date.
Happy New Year all
Marianna