Re: [Avid-L2] How long should ALC take to activate??

The problem was me not comprehending which 16 digit activation code to put in where and blasting my dongle the first time without the symphony option, then trying to un install and re-install and trying to get a different dongle updater code and that transmission got messed up, and when I re-tried it said that my activation code at already been used. 

Long sentence, but a quick fix.  Once I could explain to a human, Ed in Tech Support did his magic and got me a new updater file and I was off to the races!

Donnie Rogers

VP of Technology

Grass Roots Media, Inc.

115 N. William Street

South Bend, Indiana 46601

574-289-8437 Office

574-250-0155 Mobile

donnie@grassrootsmedia.net

Grass Roots Media on YouTube

On Oct 7, 2013, at 6:12 PM, johnrobmoore wrote:

 

So what was the problem specifically and it's solution. Share with the group so others don't have to suffer your pain. Thanks for taking one for the team.

--- In Avid-L2@yahoogroups.com, Donnie Rogers <donnie@...> wrote:
>
> Okay, The problem was solved with a new dongle blast.
>
> I would like to take just a second here to note how hard it was to actually find a human to try to solve the problem. The only way i got to speak to a real person was by (and I'm not kidding here) randomly pushing buttons on the phone tree in hopes that a human would answer that could perhaps put me in touch with someone in tech support. I don't recommend this method.
>
> Once I got through, we figured out the problem pretty quickly, but It is really unclear from the website how to deal with these "right off the bat" problems.
>
> Donnie Rogers
> VP of Technology
> Grass Roots Media, Inc.
> 115 N. William Street
> South Bend, Indiana 46601
>
> 574-289-8437 Office
> 574-250-0155 Mobile
> donnie@...
>
> Grass Roots Media on YouTube
>
>
>
>
>
> On Oct 7, 2013, at 10:28 AM, <marianna_montague@...> <marianna_montague@...> wrote:
>
> >
> > Job is spot on...... but don't force quit as if you have WiFi on and it takes a bit - force quitting might mess up the activate/deactivate process. Marianna
> >
> >
> >
> > ---In avid-l2@yahoogroups.com, <Job_L2@> wrote:
> >
> > I have this on my MBP. Turning off WiFi speeds the whole thing up. WiFi can be activated afterwards.
> >
> > On 5 okt. 2013, at 23:52, Donnie Rogers <donnie@> wrote:
> >
> > > Just upgraded Symph 6.5 to MC 7 w/ Symph.
> > >
> > > ALC says it's Activating, and has been saying that for several minutes.
> > >
> > > When should I get worried?
> >
> >
>