This IS the Avid L2: [Avid-L2] Re: Unable to Transfer PhraseFind to new system

Wednesday, May 15, 2013

[Avid-L2] Re: Unable to Transfer PhraseFind to new system

Craig - You have mail :) and should be all set.
Ping me if you have issues.

Note to everyone

5.5 and earlier uses a 25 digit serial for the editing app and the options like PF and SS
6.0 and higher uses a 16 digit activation ID for the editing app and the options like PF and SS

Let me know if all is well Craig after you read my email........

marianna

--- In Avid-L2@yahoogroups.com, "craigacm" <CraigACM@...> wrote:
>
> Thank you, Mark.
> Looks like I'll email the magnificent Marianna!
> Craig
>
> --- In Avid-L2@yahoogroups.com, Mark Spano <cutandcover@> wrote:
> >
> > From our pal Marianna (as in, when in doubt…) :
> >
> > Phrasefind and Scriptsync for use with 5 and 5.5 was a 25 digit serial #
> > that looks similar to the serials for the editing app.
> >
> > Phrasefind and Scriptsync for use with 6 and 6.5 is a 16 digit activation
> > ID and each one is easy to identify by the beginning digits.
> >
> > Phrasefind = starts with PF
> > Scriptsync = starts with SS
> >
> > The way it is suppose to work is..... you deactivate your 5.5 license via
> > the editing app >Special Menu> deactivate leaving the PF and/or SS licenses
> > alone. You then install and activate 6 or 6.5 using the Avid License
> > Control Utility. You should see an Info Tab after activate within ALC. This
> > tab "should show you" the new 16 digit activations for the options you own.
> >
> > In some cases it hasnt worked - temp licenses, deactivate wasn't completed
> > properly, just didnt "work" for some like Job :) so if you et stuck, email
> > me and I can help you.
> >
> > Marianna
> > marianna.montague@
> >
> >
> >
> >
> >
> >
> > On Wed, May 15, 2013 at 3:54 PM, craigacm <CraigACM@> wrote:
> >
> > > **
> > >
> > >
> > > I've been using PhraseFind with MC 5.5. I want to move PhraseFind over to
> > > another system with Symphony 6. I deactivated it in MC, but when I tried to
> > > activate it in Symphony, the installation code for PhraseFind doesn't seem
> > > to have the correct number of characters.
> > >
> > > I've spent a long time today trying to find answers at the Avid support
> > > website and on the phone, but I can't figure out how to ask the question
> > > without purchasing a support code. (I don't feel I need tech support, just
> > > a fast answer on how to activate PhraseFind from one system to another.)
> > >
> > > I also discovered that my Master Avid account shows only my MC5.5 system.
> > > It doesn't show I have Symphony 6 -- although I do have an email
> > > confirmation from a year ago that it was registered. (And the Complimentary
> > > Service Access Code they sent does not seem to be valid anymore, so I can't
> > > use that either!)
> > >
> > > Should this be so difficult? Anyone know how to do this or who to contact
> > > at Avid to make it happen?
> > >
> > > Thanks,
> > >
> > > Craig Mikhitarian
> > > ACM Productions, Ltd.
> > >
> > >
> > >
> >
> >
> > [Non-text portions of this message have been removed]
> >
>