Re: [Avid-L2] OT: No Traces on Tektronix WFM-7020?

Looks like my scope is going to get a vacation to Tektronix Service.  Here's what I heard back from Telestream, which I guess now owns Tektronix.

Here's the two responses I got from Telestream Support"

1st Response:
"I suspect that the WFM may have lost its internal "identity. 

 

To confirm - please reply with the screen shots that you have captured. 

  Of particular interest will be screen shots of...

      CONFIG -> Utilities -> View HW/SW Version

      CONFIG -> Utilities -> View Options."

2nd Response:

"Thanks for the pictures. 

 

Verified.  The WVR has lost its internal identity. 

 

  In the "Versions" view, you should see something quite similar to the

  attached pictures from my sample WVR7120. 

 

  If you take a quick look at the instrument ID - in the lower right corner -

  you should see an instrument name - followed by 5-6 characters. 

  This is also visible under Network Settings - as the instrument name.

 

  "UNKNOWN" indicates that the applicable e4xtra 5-6 characters have

  been lost or corrupted.

 

Commonly - this is caused by a failure of the NVRAM device in this

area of the CPU circuitry. 

 

To get the proper ID cod installed will require a trip to Tektronix Service. 

  (This is installed with a special test fixture at the Tek service office.)

While at Tek Service, thy may also replace the NVRAM device.

 

You will need to give them a call - to start an RMA."

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