[Avid-L2] Help! Offline Clips #Avid

Hi Everyone!!

We are working for a news organization on this system:

Media composer version 2018.12.7
with a Newscutter option 

Windows 10 Enterprise 10.0 16299

HP Z8 G4 Workstation

2.30 GHz 12 Core 24 logical processors

64 GB memory

 

We are working with a new Windows installation and a new Avid installation.

 

Our usual workflow for daily editing is a small local server running Interplay. Everything in this workflow was working fine.

 

Now for a 40-min documentary edit we have added an external USB 3.0 hard disk with all of our extra footage. Mostly shot on either P2 or Sony Alpha. MXF files. We need to edit both from this external drive and from existing footage on Interplay.

 

The edit starts normally, all footage visible. But during editing we are suddenly getting clips going offline. These are clips located on the USB 3.0 harddisk. In most cases we can use match frame from an "offline" clip and then find bin and suddenly the material appears again. But we have one sequence which stays offline completely.

 

We are (of course) under time constraints.

 

We have tried to dump the database files and restart and that did seem to decrease the issue initially but it has come back.

 

We are trying to make sure that the external drive isn't sleeping at the Windows level. Maybe that could cause the problem? But why just one sequence? we also had clips where PART of the clip was offline and part was online.

 

We tried to consolidate the sequence but this new system would only consolidate a few clips and then stop.

 

Now we have moved the project to a travel edit laptop and are consolidating there on a different external drive. We don't have room to move the whole raw material to the local hard drive on to the server.

We are also going to try to open a new project and bring the bins over, to see whether it's the new Avid version causing problems... though we had no problems with the new version and our Interplay workflows.

 

I looked in the archive but couldn't find anything similar.

Any ideas?

Thanks, Josh

 

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