Re: [Avid-L2] Official Way To Submit a Support/Tech/Feature Request to Avid?

That's correct. A number of users are also active in the Beta program and will pass along key topics.

Pat Horridge

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From: Avid-L2@groups.io <Avid-L2@groups.io> on behalf of David Dodson via Groups.Io <davidadodson=sbcglobal.net@groups.io>
Sent: Saturday, November 23, 2019 4:24:32 PM
To: Avid-L2@groups.io <Avid-L2@groups.io>
Subject: Re: [Avid-L2] Official Way To Submit a Support/Tech/Feature Request to Avid?

 

To be clear, are you referring to the community.avid.com forums in the Avid Community section of their site?

David Dodson

davidadodson@sbcglobal.net

On Nov 23, 2019, at 8:21 AM, Gowanus Canal <gowanuscanalstinks@gmail.com> wrote:

The official Avid forum is monitored constantly by Marianna and several Avid employees. 

I always post my FR there. 

DQS

On Nov 23, 2019, at 11:13 AM, David Dodson <davaldod@gmail.com> wrote:



Is there an official site/address/procedure by which we may submit a Support, Tech, or Feature requests to Avid?

I don't mean some little problem specific to my system or set-up (like, 'Hey, my System ID doesn't work anymore…'), but more like, "Despite all parties' claims, Blackmagic BRAW remains 'Unsupported' and unable to be transcoded via AMA in Media Composer.'

How does a user make a legitimate (official) submission to Avid on a thing like this? I don't want to just throw things into the air and hope the wind carries them in the general direction of someone at Avid.

Much obliged,

D

Davaldod

davaldod@gmail.com