The line in question is about all the tabs in Avid link where you can see the market place and pro tools projects etc... When Avid Link is running the products Tab/Page shows everything and the profile tab/page show me the log in info. Once I log in the profile tab/page goes blank and every other tab is blank except for the products page. I think it was Chris at support that confirmed this was a known issue. When I had Avid Link 2019.1 they all the tabs displayed information but when I upgraded to 2019.3 they all went blank except for the product page. This behavior has remained up to the latest Avid link that installed when I recently went to MC 2018.12.5.
---In Avid-L2@yahoogroups.com, <marianna.montague@...> wrote :
John
We have gotten other reports through beta about a memory leak and I think this might be the same thing.
I have no idea what this line means, though:
"usage I then lost any of the other tabs in Avid link displaying any info. Support has told me this is a known bug for some and they are working on it."
Can you send me the logs from either of these locations:
• Mac: /Library/Logs/Avid/AppManager
• Win: C:\ProgramData\Avid\Support\Logs
Also, in Avid Link you can click the "Restart Helper " and see if it gets better.
Standing by
Marianna
Marianna Montague
Director, Online Communities and Forums | Customer Advocate
WW Marketing
Avid - Remote
6301 Marbella Blvd
Apollo Beach, FL 33572
United States Of America
marianna.montague@...<mailto:marianna.montague@...>
t +1 (978) 640-5215 | m +1 (813) 493-6800
[Avid logo] <https://www.avid.com/>
www.avid.com<http://www.avid.com>
From: "bigfish@..." <bigfish@...>
Date: Wednesday, May 29, 2019 at 7:06 PM
To: Yahoogroups <avid-l2@yahoogroups.com>, Yahoogroups <editing-list@yahoogroups.com>, Marianna Montague <marianna.montague@...>
Subject: Avid link using 16 to 18GB of memory in Application Manager?
[EXTERNAL]
________________________________
I had posted a while that Avid link seemed to be taking up a lot of memory according to application manager. At the time there was a new version so I updated. Now I'm on the latest Avid link and after leaving Avid rendering for 3 hours application manager shows avid link using 16 GB or memory. Other times I've seen it at 18GB. When I restart the computer and Avid link launches the memory listing is 260 MB. When I see the hish memory use quiting Avid link doesn't seem to drop the memory usage listed in application manager.
Also when I went from avid link 2019.1 to 2019.3 the first time I posted about avid link cpu usage I then lost any of the other tabs in Avid link displaying any info. Support has told me this is a known bug for some and they are working on it.
I can't understand why Avid link is using so much memory or if application manager is somehow being fooled. I can't tell if this is effect performance on my MacPro mid 2012 12 core OS 10.12.6 MC 2018.12.5 DNxIO with 64GB of ram. I know it's no longer qualified but that's not really an answer for the Avid Link taking up so much ram memory. Anybody else seeing this behavior?
John Moore Barking Trout Productions Studio City, CA bigfish@...
[Non-text portions of this message have been removed]
We have gotten other reports through beta about a memory leak and I think this might be the same thing.
I have no idea what this line means, though:
"usage I then lost any of the other tabs in Avid link displaying any info. Support has told me this is a known bug for some and they are working on it."
Can you send me the logs from either of these locations:
• Mac: /Library/Logs/Avid/AppManager
• Win: C:\ProgramData\Avid\Support\Logs
Also, in Avid Link you can click the "Restart Helper " and see if it gets better.
Standing by
Marianna
Marianna Montague
Director, Online Communities and Forums | Customer Advocate
WW Marketing
Avid - Remote
6301 Marbella Blvd
Apollo Beach, FL 33572
United States Of America
marianna.montague@...<mailto:marianna.montague@...>
t +1 (978) 640-5215 | m +1 (813) 493-6800
[Avid logo] <https://www.avid.com/>
www.avid.com<http://www.avid.com>
From: "bigfish@..." <bigfish@...>
Date: Wednesday, May 29, 2019 at 7:06 PM
To: Yahoogroups <avid-l2@yahoogroups.com>, Yahoogroups <editing-list@yahoogroups.com>, Marianna Montague <marianna.montague@...>
Subject: Avid link using 16 to 18GB of memory in Application Manager?
[EXTERNAL]
________________________________
I had posted a while that Avid link seemed to be taking up a lot of memory according to application manager. At the time there was a new version so I updated. Now I'm on the latest Avid link and after leaving Avid rendering for 3 hours application manager shows avid link using 16 GB or memory. Other times I've seen it at 18GB. When I restart the computer and Avid link launches the memory listing is 260 MB. When I see the hish memory use quiting Avid link doesn't seem to drop the memory usage listed in application manager.
Also when I went from avid link 2019.1 to 2019.3 the first time I posted about avid link cpu usage I then lost any of the other tabs in Avid link displaying any info. Support has told me this is a known bug for some and they are working on it.
I can't understand why Avid link is using so much memory or if application manager is somehow being fooled. I can't tell if this is effect performance on my MacPro mid 2012 12 core OS 10.12.6 MC 2018.12.5 DNxIO with 64GB of ram. I know it's no longer qualified but that's not really an answer for the Avid Link taking up so much ram memory. Anybody else seeing this behavior?
John Moore Barking Trout Productions Studio City, CA bigfish@...
[Non-text portions of this message have been removed]
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