John
We have gotten other reports through beta about a memory leak and I think this might be the same thing.
I have no idea what this line means, though:
"usage I then lost any of the other tabs in Avid link displaying any info. Support has told me this is a known bug for some and they are working on it."
Can you send me the logs from either of these locations:
• Mac: /Library/Logs/Avid/AppManager
• Win: C:\ProgramData\Avid\Support\Logs
Also, in Avid Link you can click the "Restart Helper " and see if it gets better.
Standing by
Marianna
Marianna Montague
Director, Online Communities and Forums | Customer Advocate
WW Marketing
Avid - Remote
6301 Marbella Blvd
Apollo Beach, FL 33572
United States Of America
marianna.montague@avid.com<mailto:marianna.montague@avid.com>
t +1 (978) 640-5215 | m +1 (813) 493-6800
[Avid logo] <https://www.avid.com/>
www.avid.com<http://www.avid.com>
From: "bigfish@pacbell.net" <bigfish@pacbell.net>
Date: Wednesday, May 29, 2019 at 7:06 PM
To: Yahoogroups <avid-l2@yahoogroups.com>, Yahoogroups <editing-list@yahoogroups.com>, Marianna Montague <marianna.montague@avid.com>
Subject: Avid link using 16 to 18GB of memory in Application Manager?
[EXTERNAL]
________________________________
I had posted a while that Avid link seemed to be taking up a lot of memory according to application manager. At the time there was a new version so I updated. Now I'm on the latest Avid link and after leaving Avid rendering for 3 hours application manager shows avid link using 16 GB or memory. Other times I've seen it at 18GB. When I restart the computer and Avid link launches the memory listing is 260 MB. When I see the hish memory use quiting Avid link doesn't seem to drop the memory usage listed in application manager.
Also when I went from avid link 2019.1 to 2019.3 the first time I posted about avid link cpu usage I then lost any of the other tabs in Avid link displaying any info. Support has told me this is a known bug for some and they are working on it.
I can't understand why Avid link is using so much memory or if application manager is somehow being fooled. I can't tell if this is effect performance on my MacPro mid 2012 12 core OS 10.12.6 MC 2018.12.5 DNxIO with 64GB of ram. I know it's no longer qualified but that's not really an answer for the Avid Link taking up so much ram memory. Anybody else seeing this behavior?
John Moore Barking Trout Productions Studio City, CA bigfish@pacbell.net
[Non-text portions of this message have been removed]
Posted by: Marianna Montague <marianna.montague@avid.com>
| Reply via web post | • | Reply to sender | • | Reply to group | • | Start a New Topic | • | Messages in this topic (3) |
No comments:
Post a Comment