Hey Mark
The renew support option is back in your MY Avid. Either go to the web store and buy or a reseller.
EVERYONE – if anyone gets in a pickle o this – email me. I cant help you if I don't know about it.
Mark – let me know when you are all set and back in business.
Mike Parson – I tried to reach you as well – ping me directly if still stuck.
Marianna
Marianna Montague
Director, Online Communities & Forums | Community & Advocacy
Worldwide Customer Care
We're Avid. Learn more at www.avid.com
Corporate Office: 75 Network Drive, Burlington, MA 01803
Remote Office: 6301 Marbella Blvd, Apollo Beach FL 33572
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From: Mark Myers <markm@sr-pro.com>
Date: Friday, May 27, 2016 at 10:45 AM
To: Marianna Montague <Marianna.montague@avid.com>, "Avid-L2@yahoogroups.com" <Avid-L2@yahoogroups.com>
Subject: Re: We are fixing your plan
Date: Friday, May 27, 2016 at 10:45 AM
To: Marianna Montague <Marianna.montague@avid.com>, "Avid-L2@yahoogroups.com" <Avid-L2@yahoogroups.com>
Subject: Re: We are fixing your plan
Good Morning Marianna
I apologize that I did not take your call yesterday. As you may have seen in my post last night to the "L" - I was with a client at the time.
I REALLY appreciate that you stepped in and did this. It is extraordinary that you looked up my system ID from my email from a post to a social media list and took care of this. As I said in the email to the "L" - I fully understand that this was my fault, and not Avid's, and I didn't expect much sympathy. I just wanted to gripe to someone. I am not happy that Avid is a shrinking part of my portfolio, I sincerely wish it was otherwise.
I will renew today.
Whatever they are paying you, it is not enough.
Mark
I apologize that I did not take your call yesterday. As you may have seen in my post last night to the "L" - I was with a client at the time.
I REALLY appreciate that you stepped in and did this. It is extraordinary that you looked up my system ID from my email from a post to a social media list and took care of this. As I said in the email to the "L" - I fully understand that this was my fault, and not Avid's, and I didn't expect much sympathy. I just wanted to gripe to someone. I am not happy that Avid is a shrinking part of my portfolio, I sincerely wish it was otherwise.
I will renew today.
Whatever they are paying you, it is not enough.
Mark
-- Director, Owner S.R. Film & Video 195 W. Broad St. Salunga, PA 17543 717-393-5333 Cell: 717-203-0976 www.sr-pro.com
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Posted by: Marianna Montague <marianna.montague@avid.com>
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this is the Avid-L2
.
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