Apologies everyone……
The email list was generated a few times and between folks renewing and the list being sent out…. And the timing disconnect, MANY people are receiving 2, 3, 4 of these reminder emails. have alerted the powers to be that this is occurring so rest assured all of the notes, emails and comments ( even the snarky ones :) ) have been forward up the chain of command.
As for AppMan – we expect a new version next week that will resolve the "bubble message" and the disconnect between MY Avid and the AppMan expiration dates shown in the tabs.
Been a trying few weeks for all – customers and Avid support – again my apologies for the in your face messages and the reminder emails.
However, * I * would rather remind you to renew your plan a few times then not send out any reminder and have to help reactively when your plan expires and you didn't remember :)
Happy New Year everyone….. Have a safe and happy time bringing in 2016.
Marianna
Marianna Montague
Director, Online Communities and Forums | Customer Advocate
Worldwide Customer Care
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Avid Connect 2016
April 15-17, 2016 | Wynn, Las Vegas
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Posted by: Marianna Montague <marianna.montague@avid.com>
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this is the Avid-L2
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