This IS the Avid L2: Re: [Avid-L2] Adobe Support? Not Joking Here

Tuesday, November 10, 2015

Re: [Avid-L2] Adobe Support? Not Joking Here

I've found Media Encoder to be somewhat temperamental. I oversee 4 Macs doing lots of transcoding, and a few times a week I'll have batches where some or all of the clips fail a few seconds in to each file. Generally once files have failed they will continue to do so, resetting the status or removing and re-adding to the batch does no good. Rebooting solves it, but since I often have multiple processes running on a given machine it's not a convenient solution. Editors here have had issues with the red frames on export as well. I haven't had anything kicked back, but almost all of my work is transcoding camera raw files, so it may have been happening and the editors working with the footage cut around the glitches.

Stephen Priest

CNN Atlanta

-----Original Message-----
From: "bigfish@pacbell.net [Avid-L2]"
Sent: Nov 10, 2015 5:18 PM
To: Avid-L2@yahoogroups.com
Subject: Re: [Avid-L2] Adobe Support? Not Joking Here

Well that makes AME unusable on so many levels. This should be a preference setting. As it note even if VLC plays it there still might be some GOP issue. I guess this speaks to an issue of how Avid is creating the XDCAM 50 file and it's GOP structure given when I took a DNX .mov and converted that from 23.976 to XDCAM 50 at 29.97I I didn't see the Red Frames but the levels were shifted so an unusable file without Red Frames because of levels or proper levels in with Red Frames. I think I have to pick neither.

Yes the video mixdown seems to have worked although I do see the same scope alarms popping up when I ama back to it like I had seen with the AME version. Interesting the 23.976 file shows no scope level alarms but with pulldown added the alarms start popping. I wonder if the pulldown insertion split fields in some way make the Tek scope over react to level speculars.

After 30 years I thought I was starting to get this crap down. Hey Adobe if you are going to put Red Frames to show errors why not include Text like saying "Bad Frame" like Avid has Media Offline still. I guess this explains the stalls along the way to as AME was confused.

---In avid-l2@yahoogroups.com, <speckydave@...> wrote :

The red frames are intentional, unfortunately:

https://helpx.adobe.com/media-encoder/kb/red-frames.html

D.

On 10 November 2015 at 21:15, John Moore bigfish@... [Avid-L2] <Avid-L2@yahoogroups.com> wrote:

In light of my current Red Flashes being baked into my delivery file I think it would be prudent for me to contact Adobe and perhaps send them a portion of the problem file so I could see if they have a solution. My experience with Adobe has never been good on getting support with the exception of a live chat I had when trying to figure out how to aquire CC2014 for an older machine.

I'll be googling but my recent experience trying to figure out if there are any level controls in Adobe Media Encoder leads me to anticipate a lot of dead ends. Does any L2 member have a suggestion to submit or log an issue and how I might send them a file for them to analyze? Trying to stay in a solution here and not just bash Adobe for lack of broadcast quality customer support. I'm hoping there is someone nick named Marianna that works at Adobe, but I know that is just fantasy right?

John Moore Barking Trout Productions Studio City, CA bigfish@...