Wednesday, August 19, 2015

Re: [Avid-L2] Re: Where do I find an Avid Support Code and submit a bug?

 

Dear colleague,

Thank you for your message. Kindly note that I am out of office from 12 July till 07 August 2015, both days inclusive. During my absence please coordinate with Mr. Karim Dhib KDhib@jcctv.net (Tel: 55169204 ) for the issues related to Post Production and Mr. Wessam Abdellatif WAbdellatif@jcctv.net (Tel: 66598775 ) for the issues related to Acquisitions.

I will not be able to check my e-mails regularly but please keep me CC in all correspondence.

Best regards,

On Jul 13, 2015, at 17:57, marianna_montague@avid.com [Avid-L2] <Avid-L2@yahoogroups.com> wrote:

> Love you John but you drive me CRAZY.....  you know the answer to this......
>
> ASC are Avid Service Codes which one is provided when you buy the MC or you can buy them individually on the store.  BUT... you don't need to do that as you have a support contract so...
>
> 1> Call in and enter your system ID ( you get one call a month)
> 2> Enter a case through the support portal which is within your Master account
> 3> send me an email and I will enter the case as long as you provide all the necessary info like spec's and steps to make it happen.
>
> Marianna
>
>

[Non-text portions of this message have been removed]

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Posted by: Walid Ketata <walidketata@gmail.com>
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this is the Avid-L2

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