This IS the Avid L2: Re: [Avid-L2] I vote for National Marianna Day!!!

Thursday, August 27, 2015

Re: [Avid-L2] I vote for National Marianna Day!!!

That sucks to have a show move to Adobe because of lack of customer care. I know Adobe can work but not as solid as Avid for collaborative work flows. The bigger issue I see with Adobe from my recent experience is backwards compatibility. Had to install CC 2014 not CC 2015 on my new work edit computer because we have to run 10.8.5 to maintain San compatibility. CC 2015 requires 10.9.5 and I'm pretty sure there is no way a CC 2015 project will open correctly in CC 2014. I've heard they go a release or two back but I don't know about years.

Adobe won't even let you risk loading CC 2015 on 10.8.5 which is very short sighted. Now everybody with a new computer will have to run CC 2015 and therefore basically be incompatible for me if I need to access their project. Really an unprofessional way to design software for a broadcast customer IMHO.

---In Avid-L2@yahoogroups.com, <mikeparsons.tv@...> wrote :

It's been said before avid should close the entire support department and just give the money to marriana.

I hope I offend everyone in that department when I say avid support is a total waste of space. 3 months no tried to renew my support for a perpetual license with escalation and emails asking how it went go nowhere. That license has now gone from my support page and the new show is being cut in 4 shiny new premiere licenses that took 15 min to buy and install. I am still very angry about it - avid literally would not take my money.

I'm on a big sky series in UK now for a couple of months then when I finish cutting my friends feature in February I'm calling it a day - dealing with licensing and constant deadlines that you can't meet as you can't do shit in the avid 'store' to comply with is too stressful.

Marianna did her best but handed over to support who then proceeded to fail as usual as it was during her time off. The poor woman most be exhausted carrying the weight of the entire company and its pitiful licensing issues. She needs more than one day a year of celebration but sadly in the end they need more than one Mariana if they hope to stay in business.

Mike

On 27 Aug 2015, at 3:46 am, James Culbertson albion@... [Avid-L2] <Avid-L2@yahoogroups.com> wrote:

So are you saying that Marianna is an editor's best friend?

On Aug 26, 2015, at 5:26 PM, John Moore bigfish@... [Avid-L2] <Avid-L2@yahoogroups.com> wrote:

Today is National Dog Day, which is awesome but in light of today's events I think we need a National Marianna Day. After a week plus of email exchanges with the proper channels to resolve a dongle support contract that somehow got overlooked in a bulk purchase I was at the last day of the 30 day trial and I hit the panic button. Fortunately like the Bat Signal we in the know have Marianna to reach out to. In a few hours everything was taken care of, whew!!!

As the person who advised the company to get support contracts I was looking a little foolish when I couldn't get the support working for my own edit bay. Even the Post Supervisor was concerned that he might look bad for not having this taken care of. We say it all the time but I'm going to repeat how important Marianna is to the integrity and reputation of Avid in the broadcasting community. She alone separates Avid from Adobe and Apple with the ability to be contacted by customers and not get the run around. In my broadcasting world that is invaluable whether I'm working at a Production Company or on my home system.

From now on I will celebrate National Dog Day and National Marianna Day!!!

John Moore Barking Trout Productions Studio City, CA bigfish@...