Okay I think I found my missing tab. When I go to the support portal there is a listing of "Cases" clicking on that goes to a page where I can click on "Create a new case." Perhaps my confusion is in part due to a confusion of "ASC" acronym. It stands for "Avid Support Code" but I was mistakenly taking it to mean Avid Support Contract in certain cases
Upon closer inspection I think the portal is only for those with Avid Advantage Support or an Avid Support Code, I had mistakenly assumed Avid Standard Support,which I have, is different from Avid Advantage Support Contract and does not allow for portal access. I ended up calling support and got my case registered so I've been handled. Perhaps someone from Avid could clarify if I'm interpreting the web site correctly now. Here is what it says:
Contact Support
We believe that when you succeed, we succeed. - Victoria Moreno, Senior Director, Customer Success
Please have your System ID or Avid Support Code (ASC) ready when you call. For customers under an Avid Advantage support contract, you can reach Avid support at the Avid Support Portal. If you have an ASC and would like to submit your case online, use your ASC.
Posted by: bigfish@pacbell.net
| Reply via web post | • | Reply to sender | • | Reply to group | • | Start a New Topic | • | Messages in this topic (3) |
No comments:
Post a Comment