It seems only fair to say actually we found their service to be very good. We had a drive fail and they entirely sorted it remotely, shipped the new drive and sorted it out. No loss of data They did make us pay up front for the service however we didn't have support with them and the cost was reasonable and less than if we had been in support for that time!
We would definitely buy again although in the end we didn't but that was because their products didn't quite fit our changed requirements.
Nige
From: Avid-L2@yahoogroups.com [mailto:Avid-L2@yahoogroups.com]
Sent: 30 March 2015 16:54
To: Avid-L2@yahoogroups.com
Subject: Re: [Avid-L2] Editstor Anyone?
I'm also from this world...
But, since the OP told us it was a 100 buck piece, i would think one would raise hell over replacement cost of an entire unit if it's clear how much the repair costs are.
But then again, i also think that the gouvernement puts something in the water that makes us believe in conspiracy theories.
Bouke
VideoToolShed
van Oldenbarneveltstraat 33
6512 AS NIJMEGEN, the Netherlands
+31 24 3553311
----- Original Message -----
Sent: Monday, March 30, 2015 5:17 PM
Subject: Re: [Avid-L2] Editstor Anyone?
because sometimes the controller is not available commercially, or if it is, it doesn't have the proprietary FW employed in the chassis.
cheers,
BG
Finalé is an integrated post production facility serving the film and television industry in Vancouver. Our history, experience, range of services, and flexibility make us a leading film post production facility in the Vancouver area.
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From: "'Edit B' bouke@editb.nl [Avid-L2]" <Avid-L2@yahoogroups.com>
To: Avid-L2@yahoogroups.com
Sent: Monday, March 30, 2015 7:16 AM
Subject: Re: [Avid-L2] Editstor Anyone?
I wonder why someone would not put in a new controller himself...
Bouke
VideoToolShed
van Oldenbarneveltstraat 33
6512 AS NIJMEGEN, the Netherlands
+31 24 3553311----- Original Message -----
Sent: Monday, March 30, 2015 3:50 PM
Subject: Re: [Avid-L2] Editstor Anyone? [1 Attachment]
... And did Avid find anything, I wonder...?
On Fri, Mar 27, 2015 at 8:54 PM 'David C. Ballard' dave@labtopiafarms.com [Avid-L2] <Avid-L2@yahoogroups.com> wrote:
we ran archion chassis on our unity but had terrrible problems with their QA and customer service. in 3yrs we had 3 raid controllers in the unit fail. they simply didnt back their product and in each instance would not replace the faulty controller without holding us hostage for a wire transfer amounting to the full price of the chassis, not the cheepo 100$ controller they were putting in them...
in the end we ate the cost of the dead unit, chalked it up to a lesson in cust service and gave the chassis to avid so they could determine if their method of 'working with unity' infringed on any patents...
i would not recommend them.
From: "'Nigel Gourley' avid-l@outpostfacilities.co.uk [Avid-L2]" <Avid-L2@yahoogroups.com>
Reply-To: "Avid-L2@yahoogroups.com" <Avid-L2@yahoogroups.com>
Date: Friday, March 27, 2015 at 1:57 PM
To: "Avid-L2@yahoogroups.com" <Avid-L2@yahoogroups.com>
Subject: RE: [Avid-L2] Editstor Anyone?
I have to say we had an Archion expansion on our unity 5 and it worked flawlessly. I'd definitely recommend them as a company
NIge
From: Avid-L2@yahoogroups.com [mailto:Avid-L2@yahoogroups.com]
Sent: 25 March 2015 23:13
To: Avid L2
Subject: [Avid-L2] Editstor Anyone?
Anybody using Editstor with 12 or more Avid workstations on fibre or ethernet? Sounds to be very Avid compatible with better throughput than Isis at a much lower cost. It's part of the Archion family headquartered in Burbank, CA. I haven't been anywhere running Editstor but I've seen plenty of Archion add on to unity expansion chassis. I have heard mixed reviews on the expansion chassis with older unities. I did have a gig where copying large files on the desktop level would error out when the Archion add on chassis was involved. That was a small production company on a fairly old Avid setup with unity so it might not be representative of the Archion expansion chassis.
John Moore
Barking Trout Productions
Studio City, CA
bigfish@pacbell.net
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Posted by: "Nigel Gourley" <avid-l@outpostfacilities.co.uk>
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