I did a last minute update (actually, after the last minute) on a client's 3.x dongle - purchased through VideoGuys.
There was a problem with mis-matched serial numbers, and, although I 'pinged' Marianna to let her know I might be bugging her about it eventually, I tried dealing directly with Avid support - and got great service. The problem was solved with just one phone call and a few emails. (I originally tried just to email about the problem after the trouble updating, but eventually had to call.)
I know this should not be a surprise, but it was, and I wanted to say that Marianna may not be alone in sincerely trying to take care of customers. Or, more likely, she's setting the shining example that others are starting to follow.
gh
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Greg Huson
Secret Headquarters, Inc
Post Production / Production
Culver City, CA
323 677 2092
www.DigitalServiceStation.com
greg (at) SecretHQ.com
www.SecretHQ.com
Posted by: Greg Huson <greg@secrethq.com>
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