This IS the Avid L2: Re: [Avid-L2] 8.3 Dongle Upgrade blues

Wednesday, December 24, 2014

Re: [Avid-L2] 8.3 Dongle Upgrade blues

Okay, Raj was right.

Christmas Eve, and I'm trying to initiate support for a half-dozen existing systems. Most are version six or seven.

All were upgraded and registered in the last 2 to 3 years and NONE of them show up in the customers master account. Including two of mine.

And so, we can't use the support activation codes that were just purchased for all of them.

I have screen grabs from every original system registration proving that they were done.

And now I am having to reregister every single one. So far that's not even helping.

What a complete mess.

Fa la la, frickin La Avid!! •<|:-(

Sent via iPad NanoS

On Dec 24, 2014, at 9:12 AM, "'Dave Spraker' avid@spraker.tv [Avid-L2]" <Avid-L2@yahoogroups.com> wrote:

Signing up for Obamacare works WAAAAAY better than Avid licensing…

Dave Spraker

Principal, spraker.tv
Shared Storage Solutions | Consulting | Sports Audio
www.spraker.tv

Northwest Territory Manager, Western Rep Associates
Broadcast and AV Manufacturer's Representative
www.westernrep.com

dave@spraker.tv
(503) 897-0250

From: Avid-L2@yahoogroups.com [mailto:Avid-L2@yahoogroups.com]
Sent: Wednesday, December 24, 2014 11:00 AM
To: Avid-L2@yahoogroups.com
Subject: Re: [Avid-L2] 8.3 Dongle Upgrade blues

Nuthin goes right this time of year.

Just have a double eggnog and blame it all on Obamacare! Helps me cope.

Happy Holidaze!

RT

On Dec 24, 2014, at 8:25 AM, "'Dave Spraker' avid@spraker.tv [Avid-L2]" <Avid-L2@yahoogroups.com> wrote:

The registration process is FUBAR.

Dave Spraker

Principal, spraker.tv
Shared Storage Solutions | Consulting | Sports Audio
www.spraker.tv

Northwest Territory Manager, Western Rep Associates
Broadcast and AV Manufacturer's Representative
www.westernrep.com

dave@spraker.tv
(503) 897-0250

From: Avid-L2@yahoogroups.com [mailto:Avid-L2@yahoogroups.com]
Sent: Wednesday, December 24, 2014 10:05 AM
To: Avid-L2@yahoogroups.com
Subject: Re: [Avid-L2] 8.3 Dongle Upgrade blues

Tks all. Kinda confusing. So why did Avid take his money? The purchase completed normally, and he's got both the activation code and the download link in his account together with the 3rd party app NewBlueTitler and trials of sorenson and izotope.....

Who the hells responsible for this mess? How can anyone believe that making regular clients jump hoops like this is good for business, when the pirates run one little app and activate not just the app but all options..symphony included? Good times, indeed!

Pissed off on xmas eve..not cool

Raj

On Wednesday, December 24, 2014, bigfish@pacbell.net [Avid-L2] <Avid-L2@yahoogroups.com> wrote:

I had similar issues with my upgrades mid summer. Part of my problem was related to the upgrade code, not the .avd files, would take a day or more to be validated by Avid then my status went from pending to okay. I also had to email invoices to correct for them not knowing one system was dongle based.