Dave Spraker
Principal, spraker.tv
Shared Storage Solutions | Consulting | Sports Audio
Northwest Territory Manager, Western Rep Associates
Broadcast and AV Manufacturer's Representative
dave@spraker.tv
(503) 897-0250
From: Avid-L2@yahoogroups.com [mailto:Avid-L2@yahoogroups.com]
Sent: Tuesday, August 5, 2014 9:01 PM
To: Avid-L2@yahoogroups.com
Subject: Re: [Avid-L2] Avid Support
Thanks David, The third support person and I mutually decided to call it a night after about 5 hours. Our attempts were getting pretty repetitive. She asked me what time I get into work in the morning and offered to call me as soon as I get there. That woman works the same insane hours as we do. I asked if I could call her instead and maybe a little later in the hope that either our in house ASCR or our IT will be back at work. She gave me her direct line. Not sure Marianna could do better than that.
The reason I'm sharing this is that there are few Avid users who dislike the company and have as little respect for the company as I do. In spite of that, I an a HUGE FAN of great support or at least great effort and that's what I got today. As big the disservice Avid does to the people who use their products is, it doesn't really compare to the way they leave these hard working people in support hanging out there trying to do the impossible. I hope they are paid well. --J.B.
---- "'David C. Ballard' dave@labtopiafarms.com [Avid-L2]" <Avid-L2@yahoogroups.com> wrote:
> hi john, sorry you had trouble with licensing your new software. i will say that 4+hrs and 3 avid contacts to get your software to not still start is pretty out of line...glad they were courteous to you though. perhaps you drop a line to marianna, she can usually fix things this out of line.
>
> hope this helps.
>
>
> David C. Ballard
> Principal, LABTOPIA FARMS
> 404.876.4601
> dave@labtopiafarms.com
> [cid:FAD6977E-FC20-4A95-97FA-CA4BFD2B6561]
>
> From: "John Beck jb30343@windstream.net<mailto:jb30343@windstream.net> [Avid-L2]" <Avid-L2@yahoogroups.com<mailto:Avid-L2@yahoogroups.com>>
> Reply-To: "Avid-L2@yahoogroups.com<mailto:Avid-L2@yahoogroups.com>" <Avid-L2@yahoogroups.com<mailto:Avid-L2@yahoogroups.com>>
> Date: Tuesday, August 5, 2014 at 6:22 PM
> To: "Avid-L2@yahoogroups.com<mailto:Avid-L2@yahoogroups.com>" <Avid-L2@yahoogroups.com<mailto:Avid-L2@yahoogroups.com>>
> Subject: [Avid-L2] Avid Support
>
>
>
> My sincere compliments to the 3 Avid support people who have been on the
> phone with me for the last 4+ hours trying to deal with a MC7 licensing
> issue. No success so far but these folks have been busting their butts
> to try to make this work. I wouldn't be able to do their job. --J.B.
>
>
Posted by: "Dave Spraker" <avid@spraker.tv>
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