Re: [Avid-L2] Back-Rev to MC 6.5.3 Question

You might benefit from a total manual uninstall of Media Composer 7 and
then reinstalling. This is more thorough than using the uninstaller.
Avid support gave me the procedure and it totally fixed my issue (DMF
services not working despite all troubleshooting). Your problem is
different, but sounds like something is amiss in your installation.

From Avid Support:

it would be worth trying a manual/full uninstall of the Editing
software. Once this is done, you can reinstall and see if the
performance is improved. PLEASE DEACTIVATE YOUR SOFTWARE AND OPTIONS
BEFORE PERFORMING THESE STEPS! These instructions will remove
Licensing files as well as Avid License Control which could be
dangerous if you have any other products installed! PLEASE USE WITH
CAUTION. Below are the steps/files to remove your Editor software from
the system.

These should be done after running the Media Composer or Symphony
Uninstaller located in the Avid_Uninstallers folder. In Lion and
SnowLeopard we use the receipts database. To see what pkgs(packages)
are installed, please enter this command in the terminal pkgutil
--pkgs|grep com.avid From a terminal window, you'll need to do a sudo
to remove these:

(replace "Symphony" for MediaComposer where appropriate) sudo pkgutil
--forget com.avid.MediaComposerapplications.pkg sudo pkgutil --forget
com.avid.MediaComposerlibrary.pkg sudo pkgutil --forget
com.avid.MediaComposersystem.pkg sudo pkgutil --forget
com.avid.MediaComposeruninstaller.pkg sudo pkgutil --forget
com.avid.avidcodecspe sudo pkgutil --forget
com.avid.avidfilmscribe.pkg sudo pkgutil --forget
com.avid.avidlogexchange.pkg sudo pkgutil --forget
com.avid.edlmanager.pkg sudo pkgutil --forget
com.avid.sharedcomponents.pkg sudo pkgutil --forget
com.paceap.pkg.eden.licensed sudo pkgutil --forget
com.paceap.pkg.InterLokExtensions sudo pkgutil --forget
com.avid.licensecontrol.pkg sudo pkgutil --forget
com.avid.osx.utilities.pkg sudo pkgutil --forget com.avid.DXDriver.pkg
sudo pkgutil --forget com.avid.tmp.thirdparty.pkg sudo pkgutil
–-forget com.avid.tmp.pace.pkg sudo pkgutil --forget
com.avid.Interplay.EditorTranscode.pkg

Folders/Files to Manually Remove:

/Applications / Avid / EditorTranscode /Applications / Avid Media
Composer (or Avid Symphony)

/Applications / Avid_Uninstallers / Avid Media Composer (or Avid
Symphony) /Applications / Utilities / Avid_Utilities (**This will
remove Avid License Control**)

/System / Extensions / Digi*.kext, Avid*.kext /Library / CFMSupport /
DigiCFMShim

/Library / Applications Support / Avid (this will remove Avid Licensing files)

/Library / Applications Support / Digidesign

/Library / StartupItems / Digi*.*

/Library / StartupItems / Digi*.*

/Library / LaunchAgents / com.avid.interplay.dmfservice.plist

/Library / LaunchAgents / com.avid.interplay.editortranscode.plist

/Library / LaunchAgents / com.avid.transcodeserviceworker.plist

/Library / LauchDaemons / com.avid.interplay.editorbroker.plist

/Library / LauchDaemons / com.avid.interplay.editortranscodestatus.plist




On Wednesday, August 28, 2013, blafarm wrote:

> **
>
>
> I have occasionally seen this error message when attempting to review a
> sequence from an old job whose media resides only on a single 7200 RPM hard
> drive. Basically, the drive can't deliver the media in the sequence quickly
> enough to Media Composer.
>
> You indicate having removed a second Promise Pegasus -- which leads me to
> believe there's a 'first'.
>
> Is it possible the RAID array in your 'first' Promise Pegasus is in a
> degraded state -- or possibly rebuilding (if you happen to have a 'hot
> spare' already installed)?
>
> --- In Avid-L2@yahoogroups.com <javascript:_e({}, 'cvml',
> 'Avid-L2%40yahoogroups.com');>, David Dodson <davidadodson@...> wrote:
> >
> > Hi, Dom. I've already eliminated both these scenarios. I took the Mojo
> out of the equation, that didn't help. I also took the second daisy-chained
> Promise Pegasus out of the system, but still the same problem persists. I'm
> kind of out of things to try.
> >
> > It's so pathetic, that I actually have to export a QT and watch that
> outside of Avid to be able to see a sequence I'm cutting without the error.
> Now, that's just not right.
> >
> > David
> >
> > David Dodson
> > davidadodson@...
> > 818-523-0905
> >
> > On Aug 28, 2013, at 7:00 PM, "Dom Q. Silverio" <domqsilverio@...> wrote:
> >
> > > What happens if you remove the Mojo DX from the equation? Do you have
> > > another Thunderbolt device connected? Daisy chained?
> > >
> > > On 8/28/2013 9:07 PM, David Dodson wrote:
> > > > I'm getting hideous and continuous "Legend Audio Communications
> error, Hardware Underrun" errors on MC7.
> > > >
> > > > I'm on a fully qualified MacBook Pro (2.3 Ghz i7, 8 GB RAM, etc.),
> with all my media on a Thunderbolt drive. A PCIe laptop adaptor connects to
> the Mojo, which is sending out to a 42" plasma via HDMI. The project is
> fully DNxHD 115 MXF, NOT AMA, This is a simple feature film project that is
> mostly one video track, mostly just cuts, with nothing fancy going on.
> Those are the basics. Yes, I have about 6 TB of MXF files, but so what?
> > > >
> > > > Still this god-forsaken "Legend Audio Communications error, Hardware
> Underrun". Some think the problem is buried somewhere inside the new MC7
> code. But, who knows?
> > > >
> > > > It is being suggested that I back-rev to 6.5.3. But I have a
> logistical question. How do I do this? In other words, I hate to lose all
> the cool MC7 features such as the LUTs and the masking, but if I can't work
> because the system keeps crashing, then I can't work. I've already
> reinstalled the OS, MC 7, and never work with anything else open. I've done
> everything a responsible user should do, but nothing helps. This is
> extraordinarily frustrating. I've never had these kinds of chronic problems
> with Avid before.
> > > >
> > > > So how do I back-rev to 6.5.3, and what happens to the MC7 upgrade I
> purchased? And if they ever get MC7's act together, do I get to reinstall
> the update?
> > > >
> > > > I'm on a major delivery deadline here, and I can't afford to lose
> (easily) half my day Force Quit'ing out of MC, restarting and then getting
> this death-error over and over and over.
> > > >
> > > > Thanks,
> > > >
> > > > David
> > > >
> > > >
> > > > David Dodson
> > > > davidadodson@...
> > > >
> > > >
> > > >
> > > >
> > > >
> > > > ------------------------------------
> > > >
> > > > Search the official Complete Avid-L archives at:
> http://archives.bengrosser.com/avid/
> > > > Yahoo! Groups Links
> > > >
> > > >
> > > >
> > > >
> > >
> > >
> >
> >
> > [Non-text portions of this message have been removed]
> >
>
>
>


[Non-text portions of this message have been removed]



------------------------------------

Search the official Complete Avid-L archives at: http://archives.bengrosser.com/avid/
Yahoo! Groups Links

<*> To visit your group on the web, go to:
http://groups.yahoo.com/group/Avid-L2/

<*> Your email settings:
Individual Email | Traditional

<*> To change settings online go to:
http://groups.yahoo.com/group/Avid-L2/join
(Yahoo! ID required)

<*> To change settings via email:
Avid-L2-digest@yahoogroups.com
Avid-L2-fullfeatured@yahoogroups.com

<*> To unsubscribe from this group, send an email to:
Avid-L2-unsubscribe@yahoogroups.com

<*> Your use of Yahoo! Groups is subject to:
http://docs.yahoo.com/info/terms/