RE: [Avid-L2] Re: Customer Advocate Marianna comes through again

Ashley, I did the EXACT same thing and absentmindedly upgraded to MC not Symph. Marianna also did the EXACT same thing, I emailed her before leaving for work and by the time I got to work I had an email from her telling me it was all sorted. A-MAZING! Thankyou Marianna!

Andi



To: Avid-L2@yahoogroups.com
From: tcurren@aol.com
Date: Tue, 16 Jul 2013 22:50:16 +0000
Subject: [Avid-L2] Re: Customer Advocate Marianna comes through again


























We LOVE Marianna!!!!!



--- In Avid-L2@yahoogroups.com, "schmidtska" <ashley@...> wrote:

>

> Just a quick note of appreciation.

>

> My Symph 6 to 6.5 upgrade at the end of last month went wrong when I mistakenly purchased MC instead of Symph from the European online store.

>

> Marianna fixed it promptly despite fielding thousands of emails during what must have been an extremely busy time.

>

> Subsequently my complimentary MC7 & Symph activation also failed.

>

> Our advocate sorted the problem within minutes of my sending her an email.

>

> I know I'm not the first to sing her praises, but this lady is one huge asset to the community, as well as for Avid.

>

> The value of a real, approachable person who is immediately prepared to take your problem seriously, and come up with a solution quickly, is a significant differentiator in this competitive market.

>

> Marianna's "can help - will help" attitude is worth gold.

>

> And its not the first time she has come to my rescue...

>

> Ashley

>



















[Non-text portions of this message have been removed]



------------------------------------

Search the official Complete Avid-L archives at: http://archives.bengrosser.com/avid/
Yahoo! Groups Links

<*> To visit your group on the web, go to:
http://groups.yahoo.com/group/Avid-L2/

<*> Your email settings:
Individual Email | Traditional

<*> To change settings online go to:
http://groups.yahoo.com/group/Avid-L2/join
(Yahoo! ID required)

<*> To change settings via email:
Avid-L2-digest@yahoogroups.com
Avid-L2-fullfeatured@yahoogroups.com

<*> To unsubscribe from this group, send an email to:
Avid-L2-unsubscribe@yahoogroups.com

<*> Your use of Yahoo! Groups is subject to:
http://docs.yahoo.com/info/terms/