email me directly at marianna.montague@avid.com
Provide the following in the email....
The sales order # from the order.
your name and email used on the order
the activation ID you received with the MC 6.5 upgrade boo boo
I will have to decommission / retire the activation and then ask the store to refund you so you can then go and buy the correct item.
Marianna
--- In Avid-L2@yahoogroups.com, "rail_net_2k" <gen@...> wrote:
>
> Hi All,
>
> Is there a quick and easy way to sort this out....
>
> I've just done a Symphony 6 > 6.5 upgrade via the Avid store but I mistakenly got Media Composer 6.5.
>
> All paid for now, but is there someone to call (I've tried the German 47258888 number to no avail) so I can swap the licences over to a Symphony rather then MC?
>
> That'll teach me to make polite conversation whilst working!
>
> Cheers,
>
> Marcus
>
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