Re: [Avid-L2] Unable to Transfer PhraseFind to new system

From our pal Marianna (as in, when in doubt…) :

Phrasefind and Scriptsync for use with 5 and 5.5 was a 25 digit serial #
that looks similar to the serials for the editing app.

Phrasefind and Scriptsync for use with 6 and 6.5 is a 16 digit activation
ID and each one is easy to identify by the beginning digits.

Phrasefind = starts with PF
Scriptsync = starts with SS

The way it is suppose to work is..... you deactivate your 5.5 license via
the editing app >Special Menu> deactivate leaving the PF and/or SS licenses
alone. You then install and activate 6 or 6.5 using the Avid License
Control Utility. You should see an Info Tab after activate within ALC. This
tab "should show you" the new 16 digit activations for the options you own.

In some cases it hasnt worked - temp licenses, deactivate wasn't completed
properly, just didnt "work" for some like Job :) so if you et stuck, email
me and I can help you.

Marianna
marianna.montague@avid.com






On Wed, May 15, 2013 at 3:54 PM, craigacm <CraigACM@aol.com> wrote:

> **
>
>
> I've been using PhraseFind with MC 5.5. I want to move PhraseFind over to
> another system with Symphony 6. I deactivated it in MC, but when I tried to
> activate it in Symphony, the installation code for PhraseFind doesn't seem
> to have the correct number of characters.
>
> I've spent a long time today trying to find answers at the Avid support
> website and on the phone, but I can't figure out how to ask the question
> without purchasing a support code. (I don't feel I need tech support, just
> a fast answer on how to activate PhraseFind from one system to another.)
>
> I also discovered that my Master Avid account shows only my MC5.5 system.
> It doesn't show I have Symphony 6 -- although I do have an email
> confirmation from a year ago that it was registered. (And the Complimentary
> Service Access Code they sent does not seem to be valid anymore, so I can't
> use that either!)
>
> Should this be so difficult? Anyone know how to do this or who to contact
> at Avid to make it happen?
>
> Thanks,
>
> Craig Mikhitarian
> ACM Productions, Ltd.
>
>
>


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