Friday, April 26, 2013

[Avid-L2] Re: getting download suppport for Symphony stuff

 

I entered the number on the back of the activation card and I dowloaded Symphony without a problem. The links to the other software downloads did not work. The message said they could not be found on the server. I was inquiring here as to how I get in touch with someone directly to help me determine the problem and get the downloads downloaded. Maybe there was a problem with the Avid server earlier and I'll try tonight and it will work fine. But I would have liked to have accomplished it this morning. The support pages on the Avid website seemed confusing. Maybe it was lack of sleep.

--- In Avid-L2@yahoogroups.com, "mariannamontague" <marianna_montague@...> wrote:
>
> Hey - If you bought an upgrade to Symphony 6 or 6.5 or a new Symphony 6 or 6.5 then you are entitled to Avid FX, Avid DVD, Sorenson Squeeze and BCC regardless if it is a shippable kit or a download.
>
> If bought on the store, then you should get the application serials to activate these items in My Account at account.avid.com
>
> if bought as a shippable kit, you get your activation code on the back of the activation card which you use at http://apps.avid.com/activate/us/
>
> If you are on support, you obtain the 3rd party serials at www.avid.com/MC3Party if your system is registered.
>
> HTH
> marianna
> marianna.montague@...
>
>
> --- In Avid-L2@yahoogroups.com, Greg Huson <Greg@> wrote:
> >
> > Yes, you have to buy the 'hard copy' version in order to get those items for v6.x
> >
> >
> > See your favorite reseller.
> >
> > gh
> > ----------------------------------------------------
> > Greg Huson
> > Secret Headquarters, Inc
> > Post Production / Production
> > Culver City, CA
> > 323 677 2092
> > www.DigitalServiceStation.com
> > greg (at) SecretHQ.com
> > www.SecretHQ.com
> >
> >
> >
> >
> > On Apr 26, 2013, at 8:38 AM, fallendown79 <fallendown79@> wrote:
> >
> > > I just downloaded Symphony, but all the extra downloads - Boris, DVD, Avid FX, Sorenson - are not dowloading. The message says the file can't be found on the server.
> > >
> > > I cannot find a place to go on the site where someone can help me figure out what is going wrong. So I'm looking for help in finding that place.
> > >
> > >
> >
>

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