wrong
1. any new purchase, including upgrades, is entitled to one support phone call within a 90days window
2.you can always call support on a per incident basis. secure the transaction by credit card and not get charged if the issue turns out to be a bug/procedure problem and not user error/ignorance
cheers,
BG
www.finale.tv
--- On Mon, 12/31/12, Lou Wirth <loutv@mindspring.com> wrote:
From: Lou Wirth <loutv@mindspring.com>
Subject: Re: [Avid-L2] Phrase find upgrade?
To: Avid-L2@yahoogroups.com
Date: Monday, December 31, 2012, 1:52 PM
trouble is, without a support contract, you cant call avid support right?
Lou
On Dec 30, 2012, at 8:51 PM, Mark Spano wrote:
> If you leave PhraseFind activated and do an upgrade, the new software will
> find it and reactivate it for you. However, if (as in most cases) you do a
> clean install on a new OS (as most often suggested with a full version
> upgrade), there's no way for the software to know you had PhraseFind.
> That's how it happened for me, so a call to Avid support was necessary to
> transfer the 5.5 PhraseFind license to a v6 license, as they have
> completely different serials.
>
>
> On Sun, Dec 30, 2012 at 11:30 PM, Lou Wirth <loutv@mindspring.com> wrote:
>
>> **
>>
>>
>> What happens to your Phrase find when upgrading from MC 5.5 to Sym 6.5?
>>
>> Lou
>>
>> Sent from my iPhone
>>>>
>>>>
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