I feel your pain.
Go to www.avid.com/upgrade and you should be re-directed to a page that allows you to enter your dongle #, System ID and the upgrade code you received in the email. You should then be able to download and be emailed a dongle versioner file.
You should also be able to run 6.5 as a demo and deal with this after the holidays.
Good luck!
Robert Ferguson
On Dec 21, 2012, at 11:29 AM, Lou Wirth wrote:
> When did upgrading become such a nightmare? Day two now of trying to go from 6.0 to 6.5. Dongle is updated to 6.0 so now 6.5 wont open. Scouring the site to find a versioner update. But all codes Avid sent me don't work. Aggg! Just spent 20 minutes on the only Avid support number that worked which was Audio support. Nice guy but transferred me to Pro video....of course....without a support contract code you cant even get through the menu. You would think that Avid would give you someone to help with any installation issues, in the email thanking you for buying their product. Can you tell I am a bit frustrated?
>
> Lou
>
>
> On Dec 21, 2012, at 8:48 AM, Lou Wirth wrote:
>
>> Mac.. Thanks. That did it.
>>
>> Happy Holidays.
>>
>> Lou
>> On Dec 21, 2012, at 8:03 AM, Mark Spano wrote:
>>
>>> Mac? PC?
>>>
>>> If you're Mac, try adding .dmg to it and see if you can open it.
>>>
>>>
>>> On Fri, Dec 21, 2012 at 10:25 AM, Lou Wirth <loutv@mindspring.com> wrote:
>>>
>>>> **
>>>>
>>>>
>>>> That's two downloads now . Both saying complete.
>>>>
>>>> Sent from my iPhone
>>>>
>>>> On Dec 21, 2012, at 2:00 AM, namyrb <namyrb@gmail.com> wrote:
>>>>
>>>>> Uninstall 6.0 first, then install 6.5. But it looks like your download
>>>>> wasn't 100% complete.
>>>>>
>>>>>
>>>>> On Thu, Dec 20, 2012 at 4:31 PM, Lou Wirth <loutv@mindspring.com> wrote:
>>>>>
>>>>>> **
>>>>>>
>>>>>>
>>>>>> Trying to install upgrade to Sym 6.5 from 6.0. I have my downloaded file
>>>>>> with no extension on it. Its a 2GB file. But when I open it, it just
>>>> opens
>>>>>> a code window. Is there some trick to installing this? In the meantime
>>>> I am
>>>>>> re-downloading.
>>>>>>
>>>>>> Lou
>>>>>> Lou Wirth Productions
>>>>>> 500Tamal Plaza, Suite 522
>>>>>> Corte Madera, CA 94925
>>>>>> www.louwirth.com
>>>>>> 415-924-9411p
>>>>>
>>>>>
>>>>> [Non-text portions of this message have been removed]
>>>>>
>>>>>
>>>>>
>>>>> ------------------------------------
>>>>>
>>>>> Search the official Complete Avid-L archives at:
>>>> http://archives.bengrosser.com/avid/
>>>>> Yahoo! Groups Links
>>>>>
>>>>>
>>>>>
>>>>
>>>>
>>>
>>>
>>> [Non-text portions of this message have been removed]
>>>
>>>
>>>
>>> ------------------------------------
>>>
>>> Search the official Complete Avid-L archives at: http://archives.bengrosser.com/avid/
>>> Yahoo! Groups Links
>>>
>>>
>>>
>>
>> Lou Wirth Productions
>> 500Tamal Plaza, Suite 522
>> Corte Madera, CA 94925
>> www.louwirth.com
>> 415-924-9411p
>>
>>
>>
>
> Lou Wirth Productions
> 500Tamal Plaza, Suite 522
> Corte Madera, CA 94925
> www.louwirth.com
> 415-924-9411p
>
>
>
>
>
>
>
> [Non-text portions of this message have been removed]
>
>
>
> ------------------------------------
>
> Search the official Complete Avid-L archives at: http://archives.bengrosser.com/avid/
> Yahoo! Groups Links
>
>
>
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