If you go to a page where you would normally download the software (for
example http://esd.avid.com/ProductDownload.aspx?id=759), you should see
the versioner file there as one of the things you can download. But
generally if you used the lookup and it's not found, that's it. Then I
would call someone over there and have them check it out.
On Fri, May 4, 2012 at 3:12 PM, John Moore <bigfish@pacbell.net> wrote:
> **
>
>
> I'm trying to figure out if my dongle has been upgraded. The engineering
> support is not around today. I tried the dongle versioner lookup utility
> site but it days my dongle doesn't exist in the versioner. To check I
> entered the ser# from one of the other systems that had been updated this
> week and it too said it didn't exist in the versioner. I don't see how
> that can be given it was updated this week. IIRC the master versioner.avd
> file gets updated within hours of ordering an update. I know you also get
> sent a personal updater file but I don't know where that would be right
> now. Do I have this wrong? I thought the master versioner would work for
> all eligible systems. Also I can't seem to find where the master versioner
> file is available on the Avid site. I've gone to the download center but
> don't see it there. Is it part of the medic composer/symphony software
> downloads? I thought it was a separate file downloaded on it's own.
> TIA
>
> John Moore
>
> Barking Trout Productions
>
> Studio City, CA
>
> bigfish@pacbell.net
>
> [Non-text portions of this message have been removed]
>
>
>
[Non-text portions of this message have been removed]
------------------------------------
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Friday, May 4, 2012
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