Friday, August 19, 2011

Re: [Avid-L2] 5.5..3 upgrade issue

 

Update:

Found the manual uninstall instructions for the Mac (the previously posted link was for PC MC)

<http://avid.custkb.com/avid/app/selfservice/search.jsp?DocId=274687&ssdFilterCommunity15=1408&ssdFilterCommunity13=0&ssdFilterCommunity11=634&ssdFilterCommunity10=368&ssdFilter_SearchKeyWord=Manual+uninstall&page=1&ssdSearchOperator=0&ssdFilterCommunity3=0&Hilite=Manual+uninstall>

They're a bit old, listing things that don't exist, or at least weren't on my system, but I deleted what I could find.

Apparently there are no Mac patch installers, only full installers. Everyone probably knows this but me.

Pulled the dongle, did the update, rebooted, plugged the dongle back in, launched MC, agreed to use the dongle to activate the software, and one suite is now running 5.5.3!

Happy Friday!

-Terry

On Aug 19, 2011, at 12:18 PM, Terry Barnum wrote:

> I'm running into the exact same problem trying to upgrade from 5.5.1 Mac. At first I can see all the packages in the uninstaller but then they disappear with the same message Rob is seeing.
>
> Deactivate software is greyed out in MC. This Mac has a dongle so is deactivation necessary or possible?
>
> Thanks,
> -Terry
>
> On Aug 19, 2011, at 11:25 AM, Jay Mahavier wrote:
>
>> Page 4 of the Read Me file
>>
>> Use the patch installer if you currently have v5.5.2 or v9.5.2 and you want to upgrade to v5.5.3 or v9.5.3.
>>
>> The patch installer may have a different process then the full installer.
>>
>> Jay
>>
>> On Aug 19, 2011, at 9:24 AM, Avid Editor Rob wrote:
>>
>>> Trying to upgrade from 5.5.2 (Mac)
>>> but when I run the uninstaller, it tells me there's nothing to uninstall,
>>> even tho MC currently runs fine.
>>>
>>> Any suggestions?
>>>
>>> thanks,
>>>
>>> rob
>>>
>>>
>>>
>>>
>>> ------------------------------------
>>>
>>> Search the offical complete Avid-L archives at: http://archives.bengrosser.com/avid/
>>>
>>> If you want to donate to Red Cross quake relief, you can do so through your cell phone. Text redcross to 90999 to make a $10 donation. It will be on your next cell bill.Yahoo! Groups Links
>>>
>>>
>>>
>>
>>
>>
>> [Non-text portions of this message have been removed]
>>
>>
>>
>> ------------------------------------
>>
>> Search the offical complete Avid-L archives at: http://archives.bengrosser.com/avid/
>>
>> If you want to donate to Red Cross quake relief, you can do so through your cell phone. Text redcross to 90999 to make a $10 donation. It will be on your next cell bill.Yahoo! Groups Links
>>
>>
>>
>>
>
> Terry Barnum
> digital OutPost
> http://www.dop.com
>
>
>
> ------------------------------------
>
> Search the offical complete Avid-L archives at: http://archives.bengrosser.com/avid/
>
> If you want to donate to Red Cross quake relief, you can do so through your cell phone. Text redcross to 90999 to make a $10 donation. It will be on your next cell bill.Yahoo! Groups Links
>
>
>
>

Terry Barnum
digital OutPost
http://www.dop.com

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