Sunday, July 10, 2011

[Avid-L2] "Avid Editor has stopped working" on Exit

 

Somewhere back around v.5 (on PC) -- I started not being able to cleanly close-out of MC without an error message.

Using "File>Exit", MC grays-out and hangs until I click my mouse on the application. At which time, I am presented with an error message that reads: "Avid Editor has stopped working". The options are to check online for the problem (which is a dead-end) -- or close the program. I always select close the program -- and it will shutdown MC.

I have updated several times to the newest versions of MC using the correct procedure -- and I keep expecting the problem to disappear -- and yet it never does. Importantly, I've never lost any files or work -- but I am growing weary of not being able to exit cleanly -- and I am loathe to start a paid trouble ticket for this issue.

I've searched high and low on the web for a solution. Anyone else have this problem -- or have a sense of what might be the cause -- or how to solve it?

Thanks.

The "Problem Details" associated with the error message are as follows:

Problem signature:
Problem Event Name: APPCRASH
Application Name: AvidMediaComposer.exe
Application Version: 5.5.2.18480
Application Timestamp: 4dc2db8f
Fault Module Name: ntdll.dll
Fault Module Version: 6.1.7601.17514
Fault Module Timestamp: 4ce7ba58
Exception Code: c0000005
Exception Offset: 0002dedb
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: d3dc
Additional Information 2: d3dc4f779579ffa4068ec94c2025ee19
Additional Information 3: 9531
Additional Information 4: 953134fc15cbd1945b875e131d725182

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