RE: [Avid-L2] New Avid QuickTime Codec's Correct Black Exports

And they reply instantly!

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From: Avid-L2@yahoogroups.com [mailto:Avid-L2@yahoogroups.com] On Behalf Of
mariannamontagu
Sent: 23 February 2010 14:02
To: Avid-L2@yahoogroups.com
Subject: [Avid-L2] New Avid QuickTime Codec's Correct Black Exports

In case anyone has experienced this one.....

New Avid QuickTime Codec packages are available and fix issues where
QuickTime exported using the Avid DV codec, DVCPro codec, or an MPEG codec
resulted in black video.

You can download the new LE package from the Knowledge base here:
http://avid.custkb.com/avid/app/selfservice/search.jsp?DocId=350875
<http://avid.custkb.com/avid/app/selfservice/search.jsp?DocId=350875&Hilite=
codecs> &Hilite=codecs

If any of you require the fix for the MPEG codec's, you have to contact Avid
Customer Success to obtain the QuickTime Codec's PE package. Note that the
MPEG codec is only available to customers who purchased a copy of Avid Media
Composer, Avid Newscutter, or Avid Symphony. This does NOT require that you
have a support contract, only that you can provide evidence of a legally
purchased copy of the software listed above.

Important - If you require the QuickTime Codec's PE package you should
contact warranty@avid.com <mailto:warranty%40avid.com> using the subject
line - Request QT Codec PE 2.2.1 - and provide in the body of the email your
name, phone, email, product purchased and system ID in order for Avid to
verify legitimacy of their request. Dont post your system ID here :)

Another note..... MC 4.0.5.1 is now available on the avid.com download site
under Avid Editor Patches. A bunch of folks have downloaded the patch and
installed thnking it would solve the QT issue. Nope.... MC 4.0.5.1 is an
editor patch and comes in 2 flavors... one for PC (you dont have to
uninstall 4.0.5 just click on the patch image)and one for Mac which is a
complete installer.....

You need the new codecs to fix the black issues.

Lastly.... you should see additional patches on the site as well.
The patches listed below, fix a number of outstanding issues which are
outlined in the ReadMe document that accompany each patch download.

Avid Media Composer
v3.5.4.18
v3.5.9.6

Avid Symphony
v3.5.4.18
v3.5.9.6

Avid NewsCutter
v7.5.4.18
v7.5.9.6

I beleive we have a few more coming this week and I will post when they are
live.

Questions... ping me....

Marianna
marianna.montague@avid.com <mailto:marianna.montague%40avid.com>
813-493-6800

[Non-text portions of this message have been removed]

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