Thank you to all that had some info and ideas to share. Thanks for taking the time to help me out!
One person asked if I we were using Splashtop Enterprise or Premium. I'm not sure what is controlling everything, actually. All I know at the moment is that we use "Splashtop Business" on our personal computers to make the connection to the remote systems.
With that said:
I'm not sure the issue is with Splashtop (which I like, BTW). I think the issue is with the fact that the rack systems are "headless," as Mark Spano described below:
Not having much experience with Splashtop but in general, whatever a remote viewer sees is usually indicated by the Display Settings of the remote system. So if there is a change to the Display Settings on the PC (changing this from let's say 1280x1024 to 1920x1080), this will propagate to the viewer.Sometimes you can not access different Display Settings, especially for headless systems, as the graphics card expects to see an actual display, and when it doesn't, just offers very basic options. But in configuring PC systems for Teradici remote control, I have been able under Windows 10 to set resolution according to what the graphics card supports for each display adapter, allowing for an NVidia 1080 Ti to output at least two 1920x1080 'screens' to my remote system, which show up at that resolution.Hopefully it's as simple as that, and also something that, if you have access to one of the Splashtop systems, you can try by just going into the Display control panel and changing the resolution. Chances are, though, it will only support whatever you see as options there.
I'm going to keep investigating and see if there's any adjustment that can be made to those systems even though they don't have screens, or if there is some other solution. I'll keep you posted if/when I find out anything useful.
Thanks again everyone!
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