I have ten people who just do renewals for customers in the same boat as you lot ;-)
We have our own Marianna, but we call her Petra!
Rupert Watson
+44 7787 554801
www.root6.com
From: Nigel Gourley [mailto:avid-l@outpostfacilities.co.uk]
Sent: 08 September 2015 16:47
To: Rupert Watson <rupert@root6.com>; Avid-L2@yahoogroups.com
Subject: RE: [Avid-L2] I vote for National Marianna Day!!!
We've just renewed about 8 with you today!
I have to say in my own defence I thought renewing on the web site would be easy ☺
N
From: Rupert Watson [mailto:rupert@root6.com]
Sent: 08 September 2015 15:52
To: Avid-L2@yahoogroups.com<mailto:Avid-L2@yahoogroups.com>; Nigel Gourley
Subject: RE: [Avid-L2] I vote for National Marianna Day!!!
Sorry to come to this thread a bit late but I thought I might point out that, as a reseller, we spend a lot of time doing this on behalf of our customers.
If those customers - yes I am looking at you, Nigel – choose to go the Avid online route instead of having us do the heavy lifting for them then I can only laugh in a resigned and slightly baffled way when I read those posts.
Heyho, none so strange as folk as they say ;-)
Rupert Watson
+44 7787 554801
www.root6.com<http://www.root6.com>
From: Avid-L2@yahoogroups.com<mailto:Avid-L2@yahoogroups.com> [mailto:Avid-L2@yahoogroups.com]
Sent: 27 August 2015 09:06
To: Avid-L2@yahoogroups.com<mailto:Avid-L2@yahoogroups.com>
Subject: RE: [Avid-L2] I vote for National Marianna Day!!!
It's interesting.. Marianna had always been super useful for me – The whole support and upgrade business is very frustrating in general and almost impossible to get to work. At every stage it seems to not work. And as you say.. I've actually wanted to pay and buy things and even this is nearly impossible – and having paid it's then another whole hurdle for the avid site to agree I have paid! Even auto renew doesn't work!
Having said that we won't be moving from avid any time soon as nobody in our sphere is asking for anything other than Avid.
Nige
From: Avid-L2@yahoogroups.com<mailto:Avid-L2@yahoogroups.com> [mailto:Avid-L2@yahoogroups.com]
Sent: 27 August 2015 06:18
To: Avid-L2@yahoogroups.com<mailto:Avid-L2@yahoogroups.com>; James Culbertson
Subject: Re: [Avid-L2] I vote for National Marianna Day!!!
It's been said before avid should close the entire support department and just give the money to marriana.
I hope I offend everyone in that department when I say avid support is a total waste of space. 3 months no tried to renew my support for a perpetual license with escalation and emails asking how it went go nowhere. That license has now gone from my support page and the new show is being cut in 4 shiny new premiere licenses that took 15 min to buy and install. I am still very angry about it - avid literally would not take my money.
I'm on a big sky series in UK now for a couple of months then when I finish cutting my friends feature in February I'm calling it a day - dealing with licensing and constant deadlines that you can't meet as you can't do shit in the avid 'store' to comply with is too stressful.
Marianna did her best but handed over to support who then proceeded to fail as usual as it was during her time off. The poor woman most be exhausted carrying the weight of the entire company and its pitiful licensing issues. She needs more than one day a year of celebration but sadly in the end they need more than one Mariana if they hope to stay in business.
Mike
On 27 Aug 2015, at 3:46 am, James Culbertson albion@speakeasy.net<mailto:albion@speakeasy.net> [Avid-L2] <Avid-L2@yahoogroups.com<mailto:Avid-L2@yahoogroups.com>> wrote:
So are you saying that Marianna is an editor's best friend?
On Aug 26, 2015, at 5:26 PM, John Moore bigfish@pacbell.net<mailto:bigfish@pacbell.net> [Avid-L2] <Avid-L2@yahoogroups.com<mailto:Avid-L2@yahoogroups.com>> wrote:
Today is National Dog Day, which is awesome but in light of today's events I think we need a National Marianna Day. After a week plus of email exchanges with the proper channels to resolve a dongle support contract that somehow got overlooked in a bulk purchase I was at the last day of the 30 day trial and I hit the panic button. Fortunately like the Bat Signal we in the know have Marianna to reach out to. In a few hours everything was taken care of, whew!!!
As the person who advised the company to get support contracts I was looking a little foolish when I couldn't get the support working for my own edit bay. Even the Post Supervisor was concerned that he might look bad for not having this taken care of. We say it all the time but I'm going to repeat how important Marianna is to the integrity and reputation of Avid in the broadcasting community. She alone separates Avid from Adobe and Apple with the ability to be contacted by customers and not get the run around. In my broadcasting world that is invaluable whether I'm working at a Production Company or on my home system.
From now on I will celebrate National Dog Day and National Marianna Day!!!
John Moore Barking Trout Productions Studio City, CA bigfish@pacbell.net<mailto:bigfish@pacbell.net>
http://www.root6.com/blog/
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http://www.root6.com/blog/
For all our latest news and info as it happens-
Registered in the UK at: 4 Wardour Mews, London W1F 8AJ
Tel: +44 (0) 20 7437 6052
Company No. 03433253
[Non-text portions of this message have been removed]
Posted by: Rupert Watson <rupert@root6.com>
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