I also had a similar experience of fantastic support from Marianna but I was a bit more under the gun and the stress and time investment got too much for me and the guys pushed for Premiere so that's what they're using now.
There is no question the level of support and dedication to client service is second to none - the avid web masters however should be sent to Siberia. It should never be hard to give a company money.
Mike
On 2 Jul 2015, at 5:20 am, John Moore bigfish@pacbell.net [Avid-L2] <Avid-L2@yahoogroups.com> wrote:
I've been working with Avid support including Marianna to get renew my support contract. Apparently there have been some glitches. I wasn't under the gun but just wanted to make sure to renew on time. Whatever the glitches are Marianna and the support team set me up no problem. I know had I been under the gun to upgrade for a job I was taken care of right away. The first thing they did was get me an updater file even before addressing any of the signup glitches.Lets just say I welcome that kind of support and follow through. Regardless of website IT issues they made it happen. It's might even be better than the home made dog treats recipes I've received in the past. Perhaps Rubin would view this differently but when I have my editing software up to date I can then edit at home and provide more treats while working. So from Rubin and I thanks Marianna and the whole support crew.
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Posted by: "Mikeparsons.tv" <mikeparsons.tv@gmail.com>
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this is the Avid-L2
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