It did go away after a subsequent upgrade(4.0), when we had the dongle updated prior to the first launch of the newly installed app.
cheers,
Bogdan Grigoresco
www.finale.tv
--- On Thu, 2/11/10, Jesstator <jesstator@ettingerproductions.com> wrote:
From: Jesstator <jesstator@ettingerproductions.com>
Subject: [Avid-L2] Latent Activation Issue - Deactivated Dongle (MCsoft 3.5.9/MOJO/PC)
To: Avid-L2@yahoogroups.com
Date: Thursday, February 11, 2010, 2:37 PM
Hi, Folks. Before you read on: Has Avid done away with the dongle?
Have I been buried under a rock and missed this news? If so, kick me in
the butt. If not, check this out and tell me what you think: I'm
running a fully licensed & registered copy of MCsoft v3.5.9 [with MOJO
(1st Generation)] on a qualified PC. It was upgraded from v3.5.4 to
v3.5.9 on November 9, 2009 via software purchased & downloaded from the
DigiDesign store. All pertinent serial numbers were entered upon
installation and inital launch. In my current configuration, the dongle
has been connected to the host computer via a USB hub since I acquired
the computer. For the past several months , beginning at about the
time the 30-day trial would have ended (I can't be specific because I
wasn't using the system every day), each time I launched the application
I'd get the following message: "Software Activation Failed: Please
contact customer support for further assistance" Clicking through this
message brought to the software activation window I saw when I upgraded.
The choices were: 1. Activate the software usning the computer's
internet connection 2. Activate by phone or by using another computer's
internet connection 3. (Your trial period has ended) [greyed out] 4.
I'm upgrading from a previous version and would like to continue using
my dongle. I figured since I'd already blasted my dongle and entered
my serial number this message should not have been appearing. About 99%
percent of the time, I'd click option 4, and the software continued to
initialize normally. However, last night, the software would not
launch because when I clicked option 4, I was directed to enter my
serial number again. When I did so, the application retuned an error
explaining that the "hardware key" was not found. I took than to mean
my trusty purple dongle. I tried connecting the dongle directly to the
host computer, and the software launched immediately -- no registration
screens. I then tried connecting the dongle back to the original USB
hub, and to a second hub (I have two hubs attached), and have found that
I always needed click option 4 on the software activation window in
order to initialize the program. After repeating this process a couple
of times, I got the window that required my serial number. Before I
entered the number I removed the dongle from the USB hub and connected
it directly to the host computer. When I clicked through I received a
message saying thet the hardware key would be upgraded. I clicked OK,
and the software launched normally. What I don't understand is why
this all happened in the first place. According to the Dongle Manager
the software was successfully upgraded from v3.5.4 on November 9, 2009.
The proper software serial number was entered at that time as well. I
also confirmed via Dongle Manager application that the dongle was
"blasted" to v3.5 on August 18, 2009, so that shouldn't have been an
issue. That information did not change after the dongle was supposedly
"upgraded" during the events listed in the previous paragraph. Now, as
I'm proof-reading the previous paragraph for accuracy, I run the Dongle
Manager again and the following information is displayed (I'm omitting
my System ID & Dongle Serial Numbers for security): Avid System ID:
[xxxxxxxxxx] Dongle Serial Number: [xxxxxxxx] Product: Deactivated
Dongle Model: Deactivated Dongle Version: 1.0 Expires: 1/1/2071 Blasted
On: 8/18/2009 Additional Options: Marquee Title Tool OMM Options
Transfer Manager Client Thankfully the software still launches
normally, with or without a dongle attached. The only hit on the
Knowledge base I could find regarding a "deativated dongle"
http://avid. custkb.com/ avid/app/ selfservice/ search.jsp? DocId=290619& Hili\
te=Deactivated+ Dongle
<http://avid. custkb.com/ avid/app/ selfservice/ search.jsp? DocId=290619& Hil\
ite=Deactivated+ Dongle> refers to Support Contract customers on Media
Composer 4.0 and News Cutter 8.0. This doesn't apply to me, as I'm
still at MC v3.5.9 and without a support contract. One of my concerns
(other than not being able to use my software) was that I may be
required to invoke a support contract from Avid to troubleshoot an issue
for an ont-of-warranty product, albeit an installation/ activation issue.
Times are tough, and I don't have money to spend on a support contract
right now. Can anyone offer ideas about what's going on here?
Thanks. --Jesse--
[Non-text portions of this message have been removed]
[Non-text portions of this message have been removed]
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