Saturday, April 28, 2012

[Avid-L2] Re: Is there an Avid bug-report email address?

 

Hey everyone....

Since I manage the community I figure I should weigh in here....

The community.avid.com Video Pro forums have an escalation process. The moderators of the forums - and there are many of them - have specific parameters and guidelines to escalate issues. They determine the issue, steps to reproduce and any other nuggets that can help us pin point the problem and a priority level.

We considered a forum where customers could post but decided against it based on the forum structure today. Also many times a customer reacts to an issue on their system - "its a bug" when in fact it isn't. It would be a LOT of work to pour through a forum like that to determine what is a bug and what is not.

Best bet is to post to the forum that pertains to your product or workflow, see if others report the same and then let the moderator escalate if necessary. There are a bunch of folks on my escalation email disti list from beta to CET to engineering to CS.

Hope that helps and *I* hope as we move forward that we can make some changes to the community site so we can potentially have a bug forum where we rate and score the issues.

Marianna

--- In Avid-L2@yahoogroups.com, "Job ter Burg (L2B)" <Job_L2@...> wrote:
>
>
> On 27 apr 2012, at 16:38, jeffsengpiehl wrote:
>
> > Bugs cannot be registered via forum posts
>
>
> Well, not directly and immediately, but it is very much possible.
>
> If you post an issue there, and others can reproduce the issue, then one of the moderators can escalate the issue.
>
> But the forums are not an official support channel, no.
>
> J
>

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Posted by Video Geek Squad at 11:18 AM 0 comments

Re: [Avid-L2] About that Symphony upgrade...

 


Not initially. Was more expensive for Symph owners. Only got leveled when they raised the upgrade price for MC.

On 28 apr. 2012, at 09:38, Dylan Reeve wrote:

> Most recent upgrade was priced same as Media Composer.

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Posted by Video Geek Squad at 9:06 AM 0 comments

Re: [Avid-L2] About that Symphony upgrade...

 

While the most recent MC and Symphony upgrade cost were the same, in the past they were higher, which caused an uproar by Symphony owners, since there wasn't anything new being added to Symphony. Avid did the right thing by making both upgrade costs the same. I don't remember when this changed. Think it was fairly recently though.

My hope is, by doing this deal - the limited time $995 crossgrade, Avid is hoping to get more Symphony systems out in the wild, which would help them justify the development costs for creating unique features for Symphony, like the long over due Improvements to the CC. If they do add new features exclusive to Symphony, I would expect to see a different price point for Symphony and MC upgrades. And if these features are something worth while, I wouldn't really have a problem with that.

But, If they did set different price points for Symphony & MC again, without introducing new features for Symphony, then ya, Dylan is right, that would truly be a dick move. I really don't see them doing that.

jamie

On Apr 28, 2012, at 2:38 AM, Dylan Reeve wrote:

> Most recent upgrade was priced same as Media Composer.
>
> Upselling people to Symphony then pinging them for higher upgrade cost
> would be a dick move and social media/PR disaster. Hopefully not going to
> happen.
>
> Sent from my mobile
> On Apr 28, 2012 7:06 PM, "Dan McCabe" <danlist@bestmail.us> wrote:
>
>> **
>>
>>
>> The only downside/unknown that has made me hesitate is the cost
>> of future upgrades of Symphony vs MC.
>> D.
>>
>> On Fri, Apr 27, 2012, at 08:12 AM, Steve Hullfish wrote:
>>
>> As an owner of both, since as long as Symphony's been around, I
>> can tell you that Symphony can do everything that MC can do.
>> There are no processes in Symphony that are easier in MC.
>> Symphony is the better box for sure in all aspects.
>> You will NOT be able to tell whether you are using MC or Symphony
>> AT ALL unless you are in the color correction mode or doing a
>> layoff using Universal Mastering. In EVERY other function, the
>> two are 100% identical in features and operation.
>> Steve Hullfish
>> contributor: www.provideocoalition.com
>> author: "The Art and Technique of Digital Color Correction"
>> On Apr 27, 2012, at 8:00 AM, Robert wrote:
>>>
>>> So watching that NAB video got me thinking...is there any
>> functionality in MC that's NOT in Symphony?
>>>
>>> (I didn't do the FCP/Avid crossgrade last summer, but a summer,
>> winter and spring where I've consistently worked on Media
>> Composer again has me thinking a copy at home might make my life
>> easier...and $999 beats $1499).
>> [Non-text portions of this message have been removed]
>>
>> References
>>
>> 1. mailto:steve4lists@veralith.com
>> ?subject=Re%3A%20%5BAvid-L2%5D%20About%20that%20Symphony%20upgrade%2E%2E%2E
>> 2. mailto:Avid-L2@yahoogroups.com
>> ?subject=Re%3A%20%5BAvid-L2%5D%20About%20that%20Symphony%20upgrade%2E%2E%2E
>> 3.
>> http://groups.yahoo.com/group/Avid-L2/post;_ylc=X3oDMTJzMHJhNjFjBF9TAzk3MzU5NzE0BGdycElkAzE1NDg2NTIxBGdycHNwSWQDMTcwNjA3MzI4OQRtc2dJZAMxMDE3MzAEc2VjA2Z0cgRzbGsDcnBseQRzdGltZQMxMzM1NTMyMzM4?act=reply&messageNum=101730
>> 4.
>> http://groups.yahoo.com/group/Avid-L2/post;_ylc=X3oDMTJmNDVoc3FhBF9TAzk3MzU5NzE0BGdycElkAzE1NDg2NTIxBGdycHNwSWQDMTcwNjA3MzI4OQRzZWMDZnRyBHNsawNudHBjBHN0aW1lAzEzMzU1MzIzMzg-
>> 5.
>> http://groups.yahoo.com/group/Avid-L2/message/101727;_ylc=X3oDMTM5bGNvbGZkBF9TAzk3MzU5NzE0BGdycElkAzE1NDg2NTIxBGdycHNwSWQDMTcwNjA3MzI4OQRtc2dJZAMxMDE3MzAEc2VjA2Z0cgRzbGsDdnRwYwRzdGltZQMxMzM1NTMyMzM4BHRwY0lkAzEwMTcyNw--
>> 6.
>> http://groups.yahoo.com/group/Avid-L2/members;_ylc=X3oDMTJnaTN2YmFiBF9TAzk3MzU5NzE0BGdycElkAzE1NDg2NTIxBGdycHNwSWQDMTcwNjA3MzI4OQRzZWMDdnRsBHNsawN2bWJycwRzdGltZQMxMzM1NTMyMzM4?o=6
>> 7.
>> http://groups.yahoo.com/group/Avid-L2;_ylc=X3oDMTJmMXNkbjU2BF9TAzk3MzU5NzE0BGdycElkAzE1NDg2NTIxBGdycHNwSWQDMTcwNjA3MzI4OQRzZWMDdnRsBHNsawN2Z2hwBHN0aW1lAzEzMzU1MzIzMzg-
>> 8. http://archives.bengrosser.com/avid/
>> 9.
>> http://groups.yahoo.com/;_ylc=X3oDMTJlcHJ1aDhmBF9TAzk3MzU5NzE0BGdycElkAzE1NDg2NTIxBGdycHNwSWQDMTcwNjA3MzI4OQRzZWMDZnRyBHNsawNnZnAEc3RpbWUDMTMzNTUzMjMzOA--
>> 10. mailto:Avid-L2-traditional@yahoogroups.com
>> ?subject=Change%20Delivery%20Format:%20Traditional
>> 11. mailto:Avid-L2-digest@yahoogroups.com
>> ?subject=Email%20Delivery:%20Digest
>> 12. mailto:Avid-L2-unsubscribe@yahoogroups.com?subject=Unsubscribe
>> 13. http://docs.yahoo.com/info/terms/
>>
>> [Non-text portions of this message have been removed]
>>
>>
>>
>
>
> [Non-text portions of this message have been removed]
>
>
>
> ------------------------------------
>
> Search the official Complete Avid-L archives at: http://archives.bengrosser.com/avid/
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>
>

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Posted by Video Geek Squad at 8:48 AM 0 comments

Re: [Avid-L2] Does Red Rocket accellerate Avid Red ama workflows?

 

John- dont fear the redcine-x!

Hh

________________________
Greg Huson
Secret Headquarters, Inc
Greg (at) SecretHQ.com
www.SecretHQ.com
DigitalServicsStation.com

On Apr 28, 2012, at 12:16 AM, "Job ter Burg (L2B)" <Job_L2@terburg.com> wrote:

>
> MC works with Rocket, but ONLY during transcode (not playback) and ONLY when the Media Creation R3D Setting is set to Full Debayer.
> Also, it requires a very specific combination of Red Rocket firmware and driver versions.
>
> If you install RedCine-X on the same system, that can use the Rocket card as well and gives you more options (lower Debayer settings for instance).
>
> On 28 apr. 2012, at 00:40, John Moore wrote:
>
> > Can someone remind me if Avid supports Red Rocket when dealing with Red ama linked transcoding to Avid media?
>
>

[Non-text portions of this message have been removed]

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Posted by Video Geek Squad at 7:42 AM 0 comments

[Avid-L2] Re: No dig...can someone explain why PC is preferred these days for

 

> We have both and the Macs tend to have more bugd and crashes.

I think to some extent that depends on whether you are talking about Avid connected to Avid hardware or software-only. In a software-only configuration, I've generally gotten similar performance on either platform for at least the past 5 years or so. Symphony with Avid hardware has generally been the rub for most and there PC seems to be the preferred config. Right now, Symphony with Decklink or Kona on a Mac Pro (no SAN) runs very well in my experience.

- Oliver

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Posted by Video Geek Squad at 7:01 AM 0 comments

[Avid-L2] Re: No dig...can someone explain why PC is preferred these days for

 

I agree the turning point was after Avid declared they were dropping Macs and moving to PC after a number of terrible Apple design upsets ( remember the on and off need for expansion chassis as the Mac models couldn't cope)
There was a massive backlash and Avid agreed to continue to support both platforms but since then the PC versions have generally run better and more stable.
We have both and the Macs tend to have more bugd and crashes.

Pat from his mobile

[Non-text portions of this message have been removed]

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Posted by Video Geek Squad at 4:21 AM 0 comments

Re: [Avid-L2] Re: Is there an Avid bug-report email address?

 


On 27 apr 2012, at 16:38, jeffsengpiehl wrote:

> Bugs cannot be registered via forum posts

Well, not directly and immediately, but it is very much possible.

If you post an issue there, and others can reproduce the issue, then one of the moderators can escalate the issue.

But the forums are not an official support channel, no.

J

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Posted by Video Geek Squad at 2:55 AM 0 comments

Re: [Avid-L2] About that Symphony upgrade...

Most recent upgrade was priced same as Media Composer.

Upselling people to Symphony then pinging them for higher upgrade cost
would be a dick move and social media/PR disaster. Hopefully not going to
happen.

Sent from my mobile
On Apr 28, 2012 7:06 PM, "Dan McCabe" <danlist@bestmail.us> wrote:

> **
>
>
> The only downside/unknown that has made me hesitate is the cost
> of future upgrades of Symphony vs MC.
> D.
>
> On Fri, Apr 27, 2012, at 08:12 AM, Steve Hullfish wrote:
>
> As an owner of both, since as long as Symphony's been around, I
> can tell you that Symphony can do everything that MC can do.
> There are no processes in Symphony that are easier in MC.
> Symphony is the better box for sure in all aspects.
> You will NOT be able to tell whether you are using MC or Symphony
> AT ALL unless you are in the color correction mode or doing a
> layoff using Universal Mastering. In EVERY other function, the
> two are 100% identical in features and operation.
> Steve Hullfish
> contributor: www.provideocoalition.com
> author: "The Art and Technique of Digital Color Correction"
> On Apr 27, 2012, at 8:00 AM, Robert wrote:
> >
> > So watching that NAB video got me thinking...is there any
> functionality in MC that's NOT in Symphony?
> >
> > (I didn't do the FCP/Avid crossgrade last summer, but a summer,
> winter and spring where I've consistently worked on Media
> Composer again has me thinking a copy at home might make my life
> easier...and $999 beats $1499).
> [Non-text portions of this message have been removed]
>
> References
>
> 1. mailto:steve4lists@veralith.com
> ?subject=Re%3A%20%5BAvid-L2%5D%20About%20that%20Symphony%20upgrade%2E%2E%2E
> 2. mailto:Avid-L2@yahoogroups.com
> ?subject=Re%3A%20%5BAvid-L2%5D%20About%20that%20Symphony%20upgrade%2E%2E%2E
> 3.
> http://groups.yahoo.com/group/Avid-L2/post;_ylc=X3oDMTJzMHJhNjFjBF9TAzk3MzU5NzE0BGdycElkAzE1NDg2NTIxBGdycHNwSWQDMTcwNjA3MzI4OQRtc2dJZAMxMDE3MzAEc2VjA2Z0cgRzbGsDcnBseQRzdGltZQMxMzM1NTMyMzM4?act=reply&messageNum=101730
> 4.
> http://groups.yahoo.com/group/Avid-L2/post;_ylc=X3oDMTJmNDVoc3FhBF9TAzk3MzU5NzE0BGdycElkAzE1NDg2NTIxBGdycHNwSWQDMTcwNjA3MzI4OQRzZWMDZnRyBHNsawNudHBjBHN0aW1lAzEzMzU1MzIzMzg-
> 5.
> http://groups.yahoo.com/group/Avid-L2/message/101727;_ylc=X3oDMTM5bGNvbGZkBF9TAzk3MzU5NzE0BGdycElkAzE1NDg2NTIxBGdycHNwSWQDMTcwNjA3MzI4OQRtc2dJZAMxMDE3MzAEc2VjA2Z0cgRzbGsDdnRwYwRzdGltZQMxMzM1NTMyMzM4BHRwY0lkAzEwMTcyNw--
> 6.
> http://groups.yahoo.com/group/Avid-L2/members;_ylc=X3oDMTJnaTN2YmFiBF9TAzk3MzU5NzE0BGdycElkAzE1NDg2NTIxBGdycHNwSWQDMTcwNjA3MzI4OQRzZWMDdnRsBHNsawN2bWJycwRzdGltZQMxMzM1NTMyMzM4?o=6
> 7.
> http://groups.yahoo.com/group/Avid-L2;_ylc=X3oDMTJmMXNkbjU2BF9TAzk3MzU5NzE0BGdycElkAzE1NDg2NTIxBGdycHNwSWQDMTcwNjA3MzI4OQRzZWMDdnRsBHNsawN2Z2hwBHN0aW1lAzEzMzU1MzIzMzg-
> 8. http://archives.bengrosser.com/avid/
> 9.
> http://groups.yahoo.com/;_ylc=X3oDMTJlcHJ1aDhmBF9TAzk3MzU5NzE0BGdycElkAzE1NDg2NTIxBGdycHNwSWQDMTcwNjA3MzI4OQRzZWMDZnRyBHNsawNnZnAEc3RpbWUDMTMzNTUzMjMzOA--
> 10. mailto:Avid-L2-traditional@yahoogroups.com
> ?subject=Change%20Delivery%20Format:%20Traditional
> 11. mailto:Avid-L2-digest@yahoogroups.com
> ?subject=Email%20Delivery:%20Digest
> 12. mailto:Avid-L2-unsubscribe@yahoogroups.com?subject=Unsubscribe
> 13. http://docs.yahoo.com/info/terms/
>
> [Non-text portions of this message have been removed]
>
>
>


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Posted by Video Geek Squad at 12:38 AM 0 comments

Re: [Avid-L2] Help with mixed rate/matrox mini/ and Avid playback

 


One more thing:

In P-projects, I think the Mini can output either P or PsF (would be a setting somewhere, possible Video Output Tool). But most TV's don't support PsF over HDMI, so see if you can flip the output to P rather than PsF, and see it it plays back.

On 27 apr. 2012, at 20:33, Anna Hovhannessian wrote:

> #3 Matrox mini doesn&#39;t play back 1080 29.97 wtf?

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Posted by Video Geek Squad at 12:36 AM 0 comments

Re: [Avid-L2] Help with mixed rate/matrox mini/ and Avid playback

 


> #3 Matrox mini doesn&#39;t play back 1080 29.97 wtf?

What version of MC are you on?
v6 with Matrox Mini should support 1080p29.97.
Not so sure about v5.5 and earlier.

> #2 in a 1080 59.94 project there&#39;s substantial moire not so much in the 1080p 29.97

Makes sense. When you place 29p files in a 59i project, a motion adapter (see your other question) will be auto-applied. In the case of 29p to 59i, you should be able to just delete the motion adapter, as the speed is the same, and you then will be adding interlacing (much like PsF). Or you can go into the Motion Adapter and set the effect type to Both.

> #4 when bringing in 29.97 footage into the 59.94 timeline, there&#39;s a green dot on the footage. Is this because of the progressive/interlaced situation?

Yes.

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Posted by Video Geek Squad at 12:33 AM 0 comments

Re: [Avid-L2] Red Rocket with Avid MCsoft 5.5 follow up

 

What framerate are they shooting at?

I'm not sure if it works in SD. Let me see if I can try for you.

As I wrote before, if you set the Debayer to anyting other than Full (in Media Creation R3D settings), the Red Rocket will not kick in.

So, if you want to use Red Rocket, just flip the Debayer setting to full and transcode to Avid media.

The Debayer setting doesn't HAVE to be 1/8th or 1/16th if you go to SD. But, again, if you use RedCine-X with the Rocket, it will work with all Debayer settings.

Using the Rocket supposedly yields slightly different debayering results than a software-only debayering. The Rocket transcodes would look a bit harder/sharper. If this is for offline, you needn't worry about it.

A while ago I tested the transcode speeds on a not-so-state-of-the-art CPU. http://community.avid.com/forums/t/85371.aspx

I'm not sure about local storage versus NAS, but I think the main issue is that Avid 'sort of' support Rocket, but has only tested it on systems with local storage. Pretty sure I've used it with Lanshare Fibre. Needed to mess around with the slots a bit, I think.

J

On 28 apr. 2012, at 00:55, John Moore wrote:

> Anybody know if the Red Rocket would really help transcoding to the offline 10:1 media using the full debayer setting compared to doing the same transcode set to 1/8 debayer.?

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Posted by Video Geek Squad at 12:28 AM 0 comments

Re: [Avid-L2] Does Red Rocket accellerate Avid Red ama workflows?

 


MC works with Rocket, but ONLY during transcode (not playback) and ONLY when the Media Creation R3D Setting is set to Full Debayer.
Also, it requires a very specific combination of Red Rocket firmware and driver versions.

If you install RedCine-X on the same system, that can use the Rocket card as well and gives you more options (lower Debayer settings for instance).

On 28 apr. 2012, at 00:40, John Moore wrote:

> Can someone remind me if Avid supports Red Rocket when dealing with Red ama linked transcoding to Avid media?

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Posted by Video Geek Squad at 12:16 AM 0 comments

Friday, April 27, 2012

[Avid-L2] In camera editing taken to an extreme

 
__,_._,___
Posted by Video Geek Squad at 11:26 PM 0 comments

Re: [Avid-L2] Re: No dig...can someone explain why PC is preferred these days for MC?

6.0 has certainly had a few bugs - our 5.0 installs are basically rock
solid, but a 6.0 that I oversee is a little more troublesome (nothing
approaching devastating, but occasionally frustrating)

Like Terry observed, all other things being equal (at least as much as
possible) I have generally found Avid on Windows to be more stable than Mac
(thinking back to about v3 and up I guess) - and also as Terry mentioned
Avid crashes under Windows often seem to be more gracefully handled.

Personally I don't actually enjoy using Macs - I find a massive amount of
OS X to be incredibly annoying, but that's just me and doesn't really
affect how I use Avid. I've tended toward Windows for a while because I
found the value for money (and expandability) to be a little better.
Although I was seriously considering a Mac purchase about a year ago
because it'd give me the flexibility to run FCP ad Avid (in OS X and
Windows). But then Apple killed FCP and I stopped caring.

Currently I absolutely would not put money into any Apple hardware (except
tablets and phones) because I don't trust them to continue to care about my
needs. I'm fairly certain there is not going to be another Mac Pro, the
MacBook Pro looks likely to be hobbled soon, the OS is becoming more
iOSish, etc etc... Even Smoke, which I'd love to have available as an
option isn't enough to convince me to buy Apple.

Sorry - went a bit ranty there... :)

Dylan Reeve
http://dylanreeve.com/


On Sat, Apr 28, 2012 at 2:39 AM, jeffsengpiehl <jeffsengpiehl@yahoo.com>wrote:

> **
>
>
> The reason is 6.0
>
> JDS
>
>
> --- In Avid-L2@yahoogroups.com, "Robert" <robertsalsbury@...> wrote:
> >
> >
> > I spent 6 months working on 5.5 on an iMac backed by Editshare, and it
> was the best experience working on an Avid I'd had since pre-Adrenaline
> days. Fast, I could go for weeks without a crash, honestly the first time
> it had been fun for me to work on Media Composer in years.
> >
> > Now I'm cutting on a PC based MC, running 6.0.1, backed by a Unity
> installation, and it is not fun - crashy, slow to respond, seemingly tuned
> to save the instant I want to try something...
> >
> > So - for real - is the reason for the preference for PCs just down to it
> being several years since we've had a new Mac Pro?
> >
> > Is my setup at this post-house just sub-optimal, and if I had a new PC
> here I wouldn't be wondering?
> >
> > Is there some other reason?
> >
> >
> > -Robert Salsbury
> > blog.robertsalsbury.com
> >
>
>
>


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Posted by Video Geek Squad at 10:21 PM 0 comments

Re: [Avid-L2] Black Magic Hyper Deck not maintaining metadata when fast importing

 

The 2nd gen Hyperdeck Shuttles are so cheap ($345) that you really should just try the format out.

 
John McClary
------------------------------
"There's Always A Solution"

________________________________
From: Dylan Reeve <dylan@dylan.wibble.net>
To: Avid-L2@yahoogroups.com
Sent: Friday, April 27, 2012 12:12 AM
Subject: Re: [Avid-L2] Black Magic Hyper Deck not maintaining metadata when fast importing

I asked Blackmagic specifically about spinning drives for DNxHD - I was
told "nope". The reason being, apparently, that SSDs can support a
different or expanded instruction beyond the standard SATA one, so if you
know you're working specifically with SSDs you can get better performance
by using those features. The HyperDeck Studio does make use of them, so it
can't write to normal SATA drives.

Dylan Reeve
http://dylanreeve.com/

On Fri, Apr 20, 2012 at 5:24 AM, Wilson Chao <wilsonchao@gmail.com> wrote:

> **
>
>
> Mark - do you know if the HyperDeck studio supports regular/spinning
> 2.5" hard drives? Given that you're doing a studio shoot & you're
> recording DNxHD, you don't need the shock-resistance or the high
> throughput of SSDs. And you'd save mucho dinero buying magnetic hard
> drives.
>
> Anybody else tried this?
>
>
> On Thu, Apr 19, 2012 at 1:05 PM, Greg Huson <Greg@secrethq.com> wrote:
> > I hate to state the obvious, Mark, but you should just buy one of these
> and just try it out.  I wouldn't trust our advice on this one- it's too
> important that it works the way you need it to.  Heck, with the number of
> units you're thinking of buying your vendor should just loan you one for a
> week or two.
> > Oh... uh... and let us know if it works.
>
> > On Apr 19, 2012, at 9:27 AM, Mark Renz wrote:
> We are looking into buying a hyper deck studio and several hyper deck
> shuttles for an upcoming studio show. We were told by someone who has
> used these that a DNxHD wrapped QT does not contain all metadata when
> fast imported into Avid. Is this true and does it also apply to AMA'ed
> QT files? Also, has anyone use the MXF recording function yet? And if
> so is there any issues using MXF?
>
> 
>

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Posted by Video Geek Squad at 4:55 PM 0 comments

[Avid-L2] Red Rocket with Avid MCsoft 5.5 follow up

 

Red Rocket with Avid MCsoft 5.5 follow up
I don't think my original question about MCsoft and red rocket posted but I've found some threads supporting the red rocket for Avid mcsoft but only with local storage.  They mention Unity and Isis etc...  What about the sanmp I work on.  It isn't shared storage but a san with only one station having read/write access at a time.  For the purposes of Red Rocket and Media Composer soft 5.5 would the sanmp be considered local storage?  It says the Red Rocket only effects transcodes at full debayer so I assume it wouldn't have any effect on transcoding to 10:1 sd media when it is suggested to use 1/8 or 1/16 debayer to speed up the transcode.  Anybody know if the Red Rocket would really help transcoding to the offline 10:1 media using the full debayer setting compared to doing the same transcode set to 1/8 debayer.?

John Moore

Barking Trout Productions

Studio City, CA

bigfish@pacbell.net

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Posted by Video Geek Squad at 3:55 PM 0 comments
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