Re: [Avid-L2] Another Avid support fail

 

Yep,  since farming it out to Manilla this is standard fare.

 

Jeff Sengpiehl  |  Chief Engineer 1017 N. Las Palmas Ave, Hollywood CA 90038 T 323.785.1550 x6060| D  323.785.4386  A SIM Group Company

From: <Avid-L2@yahoogroups.com> on behalf of "Jay Mahavier jay_mahavier@earthlink.net [Avid-L2]" <Avid-L2@yahoogroups.com>
Reply-To: "Avid-L2@yahoogroups.com" <Avid-L2@yahoogroups.com>, Jay Mahavier <jay_mahavier@earthlink.net>
Date: Thursday, January 26, 2017 at 9:00 AM
To: Avid-L2 <Avid-L2@yahoogroups.com>
Subject: [Avid-L2] Another Avid support fail

 

 

It's a simple comic tail. Boy has ISIS. They are very happy in Austin, Texas. ISIS has drive failure. But boy has active service contract. Replacement drive goes to Ireland. WTF Avid? WTF?

I call back to support and get told that someone will call me in 5 to 10 min. And……….. NOTHING!

I so very rarely have to ever deal with Avid support for anything, which is good. Everything tends to be very stable. But is this the new state of things with Avid support?

Jay

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Posted by: Jeff Sengpiehl <JeffSengpiehl@chainsawedit.com>

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