Re: [Avid-L2] What to do when a client breaks your machine?

I'd tend to say, unless they were being deliberately reckless with it (and
putting a poorly labeled tape in doesn't seem to be - I'm sure many of us
have done it) then it's a cost you'd have to absorb. It's effectively
maintainence on the device. Hopefully your rental rates are crafted with
that sort of thing factored in.

Unfortunately bad things do happen to gear sometimes. I know some rental
houses (at least where I am) are able to purchase some type of insurance to
cover this sort of thing - I presume they factor the premiums into the
rental rates.

Dylan Reeve
http://dylanreeve.com/

On Thu, Apr 12, 2012 at 9:20 AM, George Loch <george@motoxpress.com> wrote:

> **
>
>
> How important is the client to you?
>
> -gl
>
>
> On Apr 11, 2012, at 2:07 PM, millervideo_sf wrote:
>
> > We had an Panasonic HD1400 DVCproHD deck out on rent. The client calls
> up and says his tape is jammed in the machine. He brings it in. The tape is
> jammed in the loader because a tape label has partially come up, causing
> the tape to get stuck. We get the tape out of the deck.
> >
> > Machine now seems to work fine. We test playback. All is OK. All is good
> for 10 minutes.
> >
> > Client takes machine back and within 1/2 hour, calls back saying the
> machine won't play any tapes now. Lots of dropouts etc.
> >
> > Has the loader been bent, now causing a tape to not align with the
> transport correctly? If deck needs a new loader, that can cost $500 or so,
> but I don't know.
> >
> > Who is responsible for repair? What does one do when a client breaks
> your machine?
> >
> > Thanks
> > Lee Miller
> > Miller Video
> >
> >
> >
> > ------------------------------------
>
> >
> > Search the official Complete Avid-L archives at:
> http://archives.bengrosser.com/avid/
> > Yahoo! Groups Links
> >
> >
> >
>
>
>

[Non-text portions of this message have been removed]

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