I was finally able to get back and make this work.
The 2.4.7 version of PACE was on the iLok site. Ran the installer cleanup that came with that.
I could swear I tried the same steps before but the legacy version they include must not be the right one.
From: Avid-L2@yahoogroups.com [mailto:Avid-L2@yahoogroups.com]
Sent: Wednesday, April 12, 2017 10:22 AM
To: Dave Spraker <avid@spraker.tv>
Cc: Avid-L2 <Avid-L2@yahoogroups.com>
Subject: Re: [Avid-L2] My current Avid support failure
So I figured it out, at least for me. I basically needed an older Pace/iLok installer. I downloaded the stand alone installer for Media Composer v8.6.3 (what I was upgrading from) from the Avid Download Center. You have to extract the zip file at a top level directory on a drive. I use an extra internal drive for this (my E: drive). Then navigate to
E:/Media_Composer_8.6.3_Win/MediaComposer/Installers/MediaComposer/ISSetupPrerequisites/Pace License Support 2.5.2.1034
and run
License Support Win64.exe
Or at least that worked for me.
AS A NOTE:
Before running the older version of the PACE/iLok installer I did run an app called Installer Cleanup.exe from iLok. You can find that when you go to the iLok site and download the latest iLok License Manager installer. After extracting the package if will be in
LicenseSupportInstallerWin64_v3.1.6_r37016/Troubleshooting
Installer Cleanup.exe is supposed to clean up the registry that says that the iLok software is already installed when it's not.
Enjoy,
Jay
On Apr 12, 2017, at 11:48 AM, Dave Spraker <avid@spraker.tv> wrote:
Lemme know how it goes. I have yet to make this work after several tries. The documentation says to do some Windows updates but that has not solved the problem for me so far.
From: Avid-L2@yahoogroups.com [mailto:Avid-L2@yahoogroups.com]
Sent: Tuesday, April 11, 2017 10:16 PM
To: Avid-L2 <Avid-L2@yahoogroups.com>
Subject: [Avid-L2] My current Avid support failure
(I'm upgrading our Win7 system to 8.8.1.)
Me: The Pace installer is failing to finish it's installation process.
Them: Go to services and make sure the Pace service is running.
Me: The Pace service is not installed because the Pace installer is failing to finish.
Them: Ah, ok, so install the Pace services.
Me: ….. ….. …..
Me: You should give this case to someone else.
Them: We should talk about this more.
This is the abbreviated version, but it pretty much captures the ridiculousness of it all.
Jay
Posted by: "Dave Spraker" <avid@spraker.tv>
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