This IS the Avid L2: Re: [Avid-L2] Valid Support Contract, but MC won't launch

Monday, September 5, 2016

Re: [Avid-L2] Valid Support Contract, but MC won't launch

Well, to update the situation...

I uninstalled MC 8.6.2 and reinstalled MC 8.6.1, which it happily lets me use, since it came out before the date my service contract lapsed (but in reality, really did not lapse).

Avid support contacted me and suggested deactivating then deactivating to get it to "force" recognized the valid service contract (which Avid Application Manager sees just fine). I will test that within the next few days, as MC 8.6.3 will be released imminently.

What is Application Manager for again? MC doesn't seem to care that it shows I am an authorized user and have a valid service contract.

I totally get the sentiment to jump ship, but I've had worse issues with Adobe's Creative Cloud Application Manager, and although I really like Premiere Pro (been working with it a lot), it's still really flaky and annoying compared to MC. If Premiere actually did the really basic stuff without quirkiness, I might never look back.

John

On Monday, September 5, 2016, Roger Shufflebottom <rogershuff@yahoo.co.uk> wrote:

Yes, last year. Took months to resolve (but Marianna did so in the end). I think they have more than one database and they are not synchronised.

With Best Wishes
Roger Shufflebottom
rogershuff@yahoo.co.uk
+44 7973 543660

On 5 Sep 2016, at 04:59, pale.edit@gmail.com [Avid-L2] <Avid-L2@yahoogroups.com> wrote:

Ugh...

I have a valid support contract (expires 7/30/2017) yet MC 8.6.2 thinks my contract expired 7/30/2016 and now refuses to launch. FOR F#$@S SAKE, IT SAYS MY SUPPORT CONTRACT IS VALID RIGHT THERE IN THE APPLICATION MANAGER, but MC seems to not feel like believing it.

Anyone ever seen this happen?

J

__._,_.___

Posted by: John Pale <pale.edit@gmail.com>

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