Make sure you are using version 2.2.0 of the Avid Application Manager. I don't think older versions can update the new support contract date field.
I had this problem with dongles blasted with an older Application Manager.
Robert Ferguson
On Dec 29, 2014, at 5:02 PM, ph@cineaste.org [Avid-L2] <Avid-L2@yahoogroups.com> wrote:
Just bought two activations. Had to do it through my company - though the dongles were bought by me as an individual years ago. Got the updates show up in my cie account, could update both dongles, get a download link to 8.3 and download the updaters. Now my dongles are up to 8.0. And both won't run 8.3...
Is that because the year of support we just bought needs to be validated by Avid?
P.
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Posted by: Robert Ferguson <tech@vinofan.com>
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