This IS the Avid L2: Re: [Avid-L2] 8.3 Dongle Upgrade blues

Tuesday, December 23, 2014

Re: [Avid-L2] 8.3 Dongle Upgrade blues

We bought assurance for some of our dongles just before Thanksgiving. A couple of weeks later I went to the task of actually doing the updates. The .avd file that I downloaded didn't work for any of the dongles. I called support. They had no record that we had purchased assurance for any of the dongles. I had to send them a copy of the transaction and then they made me a special .avd file for our dongles. Good times.

Jay

On Dec 23, 2014, at 10:21 PM, raj.rodrigues@gmail.com [Avid-L2] <Avid-L2@yahoogroups.com> wrote:

A friend is trying to update his Xpress Studio 5.1 enabled dongle to MC 8.3 and purchased and downloaded the .avd file from his account.

However, both the Application Mgr as well as Dongle Mgr do not 'see' the dongle but OK the updater file as valid. He got a screen grab of the online activation where the dongle and dongle serial no. are both displayed and they are a match for the .avd file. So what's he doing wrong?

Any and all help appreciated.

TIA guys and a merry christmas to all!!