I do feel your pain but as far as Adobe we sat on the phone for 3 plus hours trying to get tech support to reauthorize our install after a system drive got munched. The best part was after 3 hours waiting the cell phone dropped off so the next day it was a similar length of time on a land line to get a temp authorization code. Perhaps in the subscription daze it is now better. I'm sticking to CS6 for now.
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