with the issue I was telling you about is the only offline station of ours
that has a second monitor connected to it. I'll have to pass this info along
to that editor and have him disconnect it for a bit and see if he still gets
the error to occur.
Thanks
On Mon, Jul 11, 2011 at 12:54 AM, blafarm <blafarm@yahoo.com> wrote:
> **
>
>
> Thanks very much for the feedback.
>
> Quite surprisingly, I believe I have just accidentally found the cause of
> the problem on my system.
>
> Long story short -- although I only use two computer monitors when cutting
> on Media Composer -- I typically have three monitors enabled and hanging off
> my Avid-qualified HP Z800.
>
> When cutting, I only display Avid on the two outputs of the nVidia 4800
> card in my machine. The other card (an nVidia 1800 -- which is also
> qualified by Avid) is typically used for other applications.
>
> If all three monitors are enabled in my W7 operating system -- I get the
> hang on exit problem. However, if I disable the third monitor in the OS
> (nVidia 1800) the hanging problem disappears.
>
> As we are on completely different computing platforms -- I don't know if
> there is any commonality worth exploring. But my problem seems to be related
> to having more than two monitors enabled with any MC version at starting at
> 5 and above.
>
>
> --- In Avid-L2@yahoogroups.com, Tony Capelli <tcapelli@...> wrote:
> >
> > One of our offline systems had this same issue. It was an iMac and when
> MC 5 was installed on it this issue would happen every now and then. The
> editor who used the station would have to force quit but would never lose
> anything. He then updated the station to v5.0.3 ( or whatever the latest
> update was) and them got the message all the time. We uninstalled every Avid
> program on the computer. Updated the computers OS and re- installed
> everything along with the update. He says it's working now. It has happened
> a few times since then but he says he noticed it seems to happen if he's
> working with G Drives being daisy chained to his iMac.
> >
> >
> >
> >
> > On Jul 10, 2011, at 1:15 AM, "blafarm" <blafarm@...> wrote:
> >
> > > Somewhere back around v.5 (on PC) -- I started not being able to
> cleanly close-out of MC without an error message.
> > >
> > > Using "File>Exit", MC grays-out and hangs until I click my mouse on the
> application. At which time, I am presented with an error message that reads:
> "Avid Editor has stopped working". The options are to check online for the
> problem (which is a dead-end) -- or close the program. I always select close
> the program -- and it will shutdown MC.
> > >
> > > I have updated several times to the newest versions of MC using the
> correct procedure -- and I keep expecting the problem to disappear -- and
> yet it never does. Importantly, I've never lost any files or work -- but I
> am growing weary of not being able to exit cleanly -- and I am loathe to
> start a paid trouble ticket for this issue.
> > >
> > > I've searched high and low on the web for a solution. Anyone else have
> this problem -- or have a sense of what might be the cause -- or how to
> solve it?
> > >
> > > Thanks.
> > >
> > > The "Problem Details" associated with the error message are as follows:
> > >
> > > Problem signature:
> > > Problem Event Name: APPCRASH
> > > Application Name: AvidMediaComposer.exe
> > > Application Version: 5.5.2.18480
> > > Application Timestamp: 4dc2db8f
> > > Fault Module Name: ntdll.dll
> > > Fault Module Version: 6.1.7601.17514
> > > Fault Module Timestamp: 4ce7ba58
> > > Exception Code: c0000005
> > > Exception Offset: 0002dedb
> > > OS Version: 6.1.7601.2.1.0.256.48
> > > Locale ID: 1033
> > > Additional Information 1: d3dc
> > > Additional Information 2: d3dc4f779579ffa4068ec94c2025ee19
> > > Additional Information 3: 9531
> > > Additional Information 4: 953134fc15cbd1945b875e131d725182
> > >
> > >
> >
> >
> > [Non-text portions of this message have been removed]
> >
>
>
>
[Non-text portions of this message have been removed]
------------------------------------
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