Thursday, December 21, 2023

[Avid-L2] Issue Renewing Support Contract through Avid Online Store related to Tax Credit

I've reached out to Marianna but haven't heard back.  I went to renew support on my perpetual license and I went through the entire procedure and at the end I applied for the Tax Exemption based on California's Post Production Tax Credit.  There is a field where you browse to the form for the Tax Credit, which I have prepared but no mater what I do it won't except the form in .jpg or .pdf form.  It just keeps flagging that I need to submit a form even though the file name of the form document appears in the field for it after I've browse to it.  I tried to Chat with support but there aren't enough operators or the wait time is too high according to the prompt I received.  Anybody out in Avid Land that can send me a link etc... so I can order my support renewals and apply the California Post Production Tax Credit to it?

John Moore Barking Trout Productions Studio City, CA bigfish@pacbell.net

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