On Feb 3, 2022, at 3:39 PM, John Moore <bigfish@pacbell.net> wrote:
Maybe they could pull the resources that are improving the Symphony Color Corrector to write a dongle driver??? Can you tell I worked with Terry. ;-) I get it from the business perspective too bad the revenue stream concerns trump the usefulness of a dongle for those of us with multiple startup drives or the need to switch computers on a regular basis. I know I can get use to the deactivation dance but it just feels so wrong. Displaying my dongle proudly at OKI Dog has resulted in premium service every time. On numerous occasions "Bear", the head chef has offered to blast my dongle when I ordered the OKI Dog special. Out of an abundance of caution I haven't taken him up on the offer.
On Thu, Feb 3, 2022 at 06:27 AM, Marianna wrote:
I understand the frustration being here for as long as I have and hearing the dongle cries over and over…. But we are stick between a rock and a hard place with this one. No driver for the dongle and even though there is a " kinds working driver for say Catalina and BigSur, the issue isn't M1 per se its Monterey. I wish we could dedicate resources to this but we didn't develop it in the first place so if we even considered that – it would take away from a lot of feature development in play. Not going to happen since the majority of users are actually on SW Licensing ( Perpetual and Subscription ). At some point in time IMO the dongle will no longer be sold… it's a fact but not sure when and perpetuals already out there will still work fine and can continue to be upgraded with yearly plans. Wish it wasn't this way as I have a dongle too but I converted my other license to activation and quite frankly I am liking the Cloud Licensing we have now.
Marianna
Marianna Montague
Sr. Director, Customer Success Management
Customer Experience & Customer Success
Avid - Remote
marianna.montague@avid.com
t +1 (978) 640-5215 | m +1 (813) 493-6800
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