Re: [Avid-L2] Official Way To Submit a Support/Tech/Feature Request to Avid?

Also, the Avid site stubbornly errors out every single time I try to link my Master Account to the Avid Community.

I love Avid with a passion unbounded, but WHY IN GOD'S NAME ARE THEIR WEB SITES AND CUSTOMER SERVICE UI's frequently so maddening to work with?!

David Dodson

davidadodson@sbcglobal.net

On Nov 23, 2019, at 8:21 AM, Gowanus Canal <gowanuscanalstinks@gmail.com> wrote:

The official Avid forum is monitored constantly by Marianna and several Avid employees. 

I always post my FR there. 

DQS

On Nov 23, 2019, at 11:13 AM, David Dodson <davaldod@gmail.com> wrote:



Is there an official site/address/procedure by which we may submit a Support, Tech, or Feature requests to Avid?

I don't mean some little problem specific to my system or set-up (like, 'Hey, my System ID doesn't work anymore…'), but more like, "Despite all parties' claims, Blackmagic BRAW remains 'Unsupported' and unable to be transcoded via AMA in Media Composer.'

How does a user make a legitimate (official) submission to Avid on a thing like this? I don't want to just throw things into the air and hope the wind carries them in the general direction of someone at Avid.

Much obliged,

D

Davaldod

davaldod@gmail.com