You are correct in what you say. I was sent the tracking number for a different case. BUT… my drive wasn't shipped to me because the tech assigned to the case copied the System ID wrong from the email that I sent. So it didn't get fulfilled until I called back in because I was sent the wrong tracking information.
Also, when I originally called in I asked that a tech call me on the phone, and never was. After the email that was sent saying that a drive had been delivered to Ireland I again called in and asked that the tech actually call me, which they did not.
I eventually to the tech through the portal that if he can't pick up a phone and all me then to give the case to a different tech.
That was when I finally got a call from JR who was able to get a drive to me and resolve our issues.
Jay
On Jan 31, 2017, at 10:16 AM, SurferRob@aol.com [Avid-L2] <Avid-L2@yahoogroups.com> wrote:
Hi Jay,
I investigated this; it appears that you were given the incorrect Fed-Ex tracking number and the drive didn't go to Ireland.
Can you confirm you did receive the drive?
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Posted by: Jay Mahavier <jay_mahavier@earthlink.net>
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