I'm going through the same thing for the 3rd time with my 3 licenses. Even though I renewed using the renew support link on my avid products page the information never gets transfered to the support folks. Back in December I went through the exact same thing on two of my licenses one software and one dongle. Now with my second dongle licenses that I renewed in late May the dongle file I can download has not been updated with my renewed support.
When I downloaded the dongle updater file the status of the license changed to active but the expiration date did not update. I recall from previous threads until the update is downloaded the status wouldn't update on the my product page. Now I have the experience of the status changing to active but the dongle updater file hasn't gotten the memo so to speak.
I don't think Avid could make the renewal process more problematic if they set out with that goal in mind. Fortunately I have not been burned in a mission critical situation and support has always been quick to offer a temp license if needed but that's not really the point is it.
Oh wait I see another episode of 6 Million Dollar Man on Antenna TV. Timing is everything isn't it? ;-(
---In Avid-L2@yahoogroups.com, <pale.edit@...> wrote :
Ugh...
I have a valid support contract (expires 7/30/2017) yet MC 8.6.2 thinks my contract expired 7/30/2016 and now refuses to launch. FOR F#$@S SAKE, IT SAYS MY SUPPORT CONTRACT IS VALID RIGHT THERE IN THE APPLICATION MANAGER, but MC seems to not feel like believing it.
Anyone ever seen this happen?
J
Posted by: bigfish@pacbell.net
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